• Report: #1082109

Complaint Review: ADT Security

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  • Submitted: Thu, September 05, 2013
  • Updated: Thu, September 05, 2013

  • Reported By: DJames — Beaufort South Carolina
ADT Security
Savannah, Ga Savannah, Georgia USA

ADT Security Watch out for the Lies! Savannah Georgia

*UPDATE Employee: ADT Corporate Customer Relations

*Author of original report: Wrong

*Consumer Comment: Really??

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I was visited by ADT rep who went over service, and explained that I would save 15-20% off my Homeowner's Insurance.  This would bring the monthly fee from $39 to under $20 per month with the savings fron insurance factored in.  I had no intention of paying $40,. I signed up, sent off paperwork (had to go to insurance co. Main office) and waited for check.after about a month, I called my agent to find out we only saved 4%!  Our salesman had lied!  I called the salesman and Corporate and each said the other would have to cancel.  My last contact with salesman he said hewold take care of it.  5 weeks pass..no action...I call Corporate to complain ( my 9th call), they finally cancel, but want 75% of contract.  I told her she would get nothing since their salesman was a LIAR!  Avoid this company!


This report was posted on Ripoff Report on 09/05/2013 07:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/ADT-Security/Savannah-Georgia/ADT-Security-Watch-out-for-the-Lies-Savannah-Georgia-1082109. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

ADT Corporate Customer Relations

AUTHOR: ADT Corporate Customer Relations - ()

Good Afternoon, my name is Andrew and I work out of ADT's Corporate Customer Relations office. I am sorry to hear about your recent experience with our services and would like to assist you further. Please email us your contact information to CustomerConcerns@adt.com and we will reach out to help. Thank you. -Andrew

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#2 Author of original report

Wrong

AUTHOR: DJames - ()

My insurance company did not make the 15-20% off promise...the ADT salesman did!  Are you trolling for ADT?  They LIE!

 

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#3 Consumer Comment

Really??

AUTHOR: Stacey - ()

 I have ADT and I do save about 20% a year on my insurance.  Never was I told that my monthly rate would go down.  The savings for the service is with your INSURANCE not ADT. I pay my fees of 33 something a month, get a discount with my insurance and have the peace of mind that my home is protected.  And NO I do not work for the company.

I suggest your beef is with your insurance company. You broke the contract so you a liable.

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