• Report: #1067144

Complaint Review: ADT Security

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  • Submitted: Mon, July 15, 2013
  • Updated: Mon, July 15, 2013

  • Reported By: Rita — Denver Colorado
ADT Security
Internet USA

ADT Security ADT Security -you can never cancel (even after 11 years) and they do not monitor Denver Denver

*UPDATE Employee: ADT Corporate Customer Relations

*Author of original report: alarm does work we know

*Consumer Comment: Question

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Can't quit ADT ever...it has only been 11 years and I am getting early termination fees.  Only reason I cancelled was that the alarm went off for 20 min, no police came and no call from ADT.   They basically have not monitored my business for 10 months since I switched phone companies and wasn't aware of it until I had a problem.  The system worked and beeped when I entered and exited.   My new security company said they should do periodic checks to make sure things are secure.

I expect a refund and they expect me to pay $336.75    When do they have any obligations to their customers, just keep taking the fees for no services rendered.  I did not sign a contract for life!

Rita, Denver, CO


This report was posted on Ripoff Report on 07/15/2013 12:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/ADT-Security/internet/ADT-Security-ADT-Security-you-can-never-cancel-even-after-11-years-and-they-do-not-mon-1067144. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

ADT Corporate Customer Relations

AUTHOR: ADT Corporate Customer Relations - ()

Good Afternoon, my name is Andrew and I work out of ADT's Corporate Customer Relations office. I am sorry to hear about your frustrating experience with ADT's service and would like to assist you further. Please send us your contact information to CustomerConcerns@adt.com and we will reach out to help. Thank you. - Andrew

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#2 Author of original report

alarm does work we know

AUTHOR: ritabrigid - ()

 The alarm beeps and goes off when someone doesn't put their code in right.  So, isn't that sufficient to know that it is still operational?

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#3 Consumer Comment

Question

AUTHOR: coast - ()

How many times did you perform the recommended monthly test during the ten months?

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