• Report: #1056410

Complaint Review: ADT security systems

  • Submitted: Tue, June 04, 2013
  • Updated: Tue, June 04, 2013

  • Reported By: Pam — Phoenix Arizona
ADT security systems
Internet USA

ADT security systems ADT isn't there when you need them!! False advertising no 24/7 security!!! Phoenix Arizona

*UPDATE Employee: ADT Corporate Customer Relations

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 I am a 63 year old single female with ADT services of at least 2 years of service.  They advertise they have 24/7 service but in fact don't tell you that if your system isn't working that they can't send someone out to fix it unless you pay them $375 for the 1st hour and $96 for every 15 minutes after that!

On 6/3/2013 I came home from work around 6:30 pm to find that my digital display on my ADT alarm system was reading FC.  Which I found out after calling them was "failure to communicate".  My system wasn't communicating with ADT.  So, if I had a break in or emergency they wouldn't be notified nor would the police or fire department.

I tried to get someone out that night and they said they don't have anyone they can send out and it would not be until 6/7/2013 before they could send someone. They asked me to get up on a ladder and check my system to see if there was a jack (looks like a phone jack) and I didn't find one. They called my phone number and my line was ok. So, I had to wait until 6/7/2013 for a technican. I received a call a half an hour later from a man stating he was with ADT but didn't identify himself and asked me if I had an appointment with ADT on Friday 6/7/2013 and I said yes and he said he was just confirming.  I didn't sleep all night worrying about my safety.

The next day I called ADT and after talking with 2 people and 2 supervisors and being told that 6/7/2013 was the earliest they could get to me unless I wanted to pay $375 for the first hour and $96 for every 15 minutes after.  They then agreed after I told them I couldn't wait they made the appointment for the next day on 6/5/2013. And, again, no one could come out tonight.  Which meant I would be facing the same senerio I had last night of no security and still paying for it.  My appointment will be between 9 am - 11 am on 6/5/2013.

I informed the manager that I didn't have to take their "poor service" and was going to change security systems after this is all taken care of and will be turning them into Channel 3 news...he said ok is that all.


This report was posted on Ripoff Report on 06/04/2013 04:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/ADT-security-systems/internet/ADT-security-systems-ADT-isnt-there-when-you-need-them-False-advertising-no-247-secu-1056410. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

ADT Corporate Customer Relations

AUTHOR: ADT Corporate Customer Relations - ()




Good Afternoon, my name is Andrew and I work out of ADT's Corporate Customer Relations office. I am sorry about your disatisfaction with our services and would like to assist you further. Please send us your contact information to CustomerConcerns@adt.com and we will reach out to help. Thank you. -Andrew




 
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