• Report: #1064117

Complaint Review: ADT

  • Submitted: Wed, July 03, 2013
  • Updated: Wed, July 03, 2013

  • Reported By: Matt — Dumfries Virginia
ADT
Internet USA

ADT Ripoff, mislead, fraud, scam,did not honor guarantee, lied, deceitful, overcharged Internet

*UPDATE Employee: ADT Corporate Customer Relations

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My wife and I had just purchased a home that had an ADT system already installed. I wanted to upgrade and had filled out a request online for more information. I received a call from an ADT representative and they set up an appointment for me after I told them I wanted someone to install ADT Pulse so I could do home automation as well.

The installer came out and was awesome, but he told me that he couldn't install all of the Pulse products I wanted but that I could add them on in the future. In total i spent over $1400 dollars having the system upgraded. About a month later decided I wanted to utilize the full functionality of the Pulse system and asked ADT if I could add some additional items / functions so that I could start using home automation, they told me I couldn't because I went through an authorized dealer and that I didn't really have a true pulse system.

I explained to them that i was sold a pulse system, I have an ADT pulse account, and I just want to know what I need to do to add new functionality. They told me that while I did have a pulse system it wasn't really a pulse system that could do all the things I was told and lead to believe it could do. I asked what I needed to do to get the addtinal functionality and they said I needed to upgrade my newly upgraded system for an additional $250. 

I was flabbergasted. I had just dropped a decent chunk of chang thinking I was getting the state of the art pulse system I saw online and on tv, but instead I was mislead and lied to in order to get a sale. When I asked about their 6 month satisfaction guarantee the customer service folks said it didn't apply and that they would not honor it Because ADT was not responsible for its dealers / representatives.

at this point I am beyond frustrated and can't believe that a company that pitches itself as the most experienced and trusted home security company would treat a new customer the way it has. I'm ready to cancel my service, swallow my losses and use a different company to monitor and apparently upgrade my less than a month old system.

ADT is a ripoff, they are dishonest, misleading, and will not stand behind their guarnatee or try to help a very disatisfied customer.


This report was posted on Ripoff Report on 07/03/2013 09:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/ADT/internet/ADT-Ripoff-mislead-fraud-scamdid-not-honor-guarantee-lied-deceitful-overcharged-In-1064117. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

ADT Corporate Customer Relations

AUTHOR: ADT Corporate Customer Relations - ()

Good Afternoon, my name is Andrew and I work out of ADT's Corporate Customer Relations office. I am sorry for inconvenience and frustration this concern has caused you and your family and would like to assist you further. Please send us your contact information to CustomerConcerns@adt.com and we will reach out to help. Thank you. -Andrew

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