- Report: #837029
Report - Rebuttal - Arbitrate
Complaint Review: ADVANCED LAMPS LLC.
ADVANCED LAMPS LLC.824 Dixwell Avenue Hamden, Connecticut United States of America
ADVANCED LAMPS LLC. Fly by Night Company, don't trust them Hamden, Connecticut
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Our apologies, due to a sharpened increase in demand for the product you ordered we temporarily outsold our inventory.
Unfortunately your order did not ship within 24 hours as expected.
We have already taken the steps necessary to revitalize our stock in order to fill your order.
The part you ordered is arriving from our manufacture to our warehouse anywhere between the next 7 to 10 working business days. As soon as the shipment arrives it will be going out to you that same day.
If you have urgent and immediate need for this order please contact us by phone or email in order to cancel this order for you. We can be reached @ 1.800.941.5690 or firstname.lastname@example.org Monday through Friday from 9AM until 6PM and Saturdays from 10AM until 5PM.
Again, we appreciate your patience and apologize for any inconvenience this may have caused you.
Happy Holidays from all of us at Advanced Lamps!
This email is to confirm that the part that you ordered is not able to ship today as expected. Your order has been updated as cancelled and has been forwarded to the finance department for refund. Depending on your
credit cards banking policy it can take anywhere from 3-6 business days for the transaction to complete.
Although we could not satisfy your current order as expected, we would still like to thank you for choosing Advanced Lamps, and hope that you will still look to us for your projection lamp needs in the future.
Cecil Givens | Advanced Lamps | Cecil@advancedlamps.com | www.advancedlamps.com
Toll Free: 800.941.5690 x913 | Office: 203.404.4973| Fax: 800.941.5690 |
How was my service? Contact - Senior_Management@advancedlamps.com
Customer called for a refund update
Shipped From Teapplix
Dear Henry - This message is to inform you that your order  has been shipped via UPS on 1/19/2012. Your tracking number is: 1Z57W85Y0248016940. Allow UPS up to 24 hours to update their systems with your information before attempting to track your package. Please take a moment to leave a review of your experience with us on the site you found us through! Thank you again for choosing Advanced Lamps!!!
Customer emailed in regarding miss-ship. Gave option to keep order and void cancellation, or
to refuse via UPS. Will update if any further issues. RP
Customer will refuse package. RP
Received refused TS-CL110UAA SN 201201140096. Lamp has no defects and will be returned to stock. Processing return.
Submitted paperwork to finance.
Customer called for status update of refund. Submitted to UR. MH
This email is to confirm that you called or emailed to inquire about your order and requested a status update. I apologize for the delay and have made your order a priority to be processed for a refund.
Thank you for your patience.
Customer Service Team
824 Dixwell Avenue
Hamden, CT 06514
I don't think they want to refund anything. Judge by their own actions.
I will never order anything from them and everyone should stay away from this company if you don't want to go through something like this. I think that the company is a rip off. I had to dispute the with the Visa which they will charge back this company.
ORDER FROM THEM AT YOUR OWN RISK
This report was posted on Ripoff Report on 02/10/2012 08:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/ADVANCED-LAMPS-LLC/Hamden-Connecticut-06514/ADVANCED-LAMPS-LLC-Fly-by-Night-Company-dont-trust-them-Hamden-Connecticut-837029. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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