• Report: #399919

Complaint Review: ADVENTURE CONCIERGE TRAVEL SERVICES

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  • Submitted: Wed, December 10, 2008
  • Updated: Mon, May 09, 2011

  • Reported By:SCOTTSDALE Arizona
ADVENTURE CONCIERGE TRAVEL SERVICES
PIERCE FERRY RD DOLAN SPRINGS, Arizona U.S.A.

ADVENTURE CONCIERGE TRAVEL SERVICES GRAND CANYON WEST - SKYWALK DOLAN SPRINGS Arizona

*REBUTTAL Owner of company: Incorrect accusations

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beware of this agency: adventure concierge travel services - carol ann - in dolan springs (az).we booked a trip to the grand canyon west/skywalk through this agency.the whole thing is a total rip off.unfriendly people at the ranch and the lodge in peach springs.totally overpriced.the travel agency promises a lot and the outcome is a disaster.without going into details it ended up with credit card fraud.do not use this agency for your travel plans in that area.you will have trouble.

Scottjue
SCOTTSDALE, Arizona
U.S.A.

This report was posted on Ripoff Report on 12/10/2008 12:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/ADVENTURE-CONCIERGE-TRAVEL-SERVICES/DOLAN-SPRINGS-Arizona/ADVENTURE-CONCIERGE-TRAVEL-SERVICES-GRAND-CANYON-WEST-SKYWALK-DOLAN-SPRINGS-Arizona-399919. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Incorrect accusations

AUTHOR: mimi - (United States of America)

Out of 40 years in the travel service industry,this is the first and only complaint I have ever received. I have never had a dispute with any credit card charged for services.  It is apparent that since 2008, my services have been enjoyed and appreciated by so many other travelers.  Unfortunately, there are some who attempt to get something for nothing and think that by claiming false problems they will receive compensation.  Our attempts to satisfy this particular situation were refused.  Any accusation of fraud is unfounded.  I would not still be in business if that was true.  The ironic part about this customer is the group he brought were extremely generous in gratuities to the drivers and guides when they completed the visit! I have succeeded in building our services across the entire Southwest area. We will continue to offer personable, yet professional assistance to everyone needing our guidance.  Thank you for the opportunity to finally tell my side of this story.  Hopefully it will give more people the confidence that these sorts of reports do allow follow up. 
Still offering Adventures!
Carol Ann/Adventure Concierge
www.adventureconciergetravelservices.com
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