• Report: #964751

Complaint Review: ADvantage LED Signs REVIEW: Advantage LED Signs & Lighting commitment to complete customer satisfaction for all products and services to their clients. ADvantage LED Signs ETL and UL certified USA LED

  • Submitted: Sun, November 04, 2012
  • Updated: Sun, November 04, 2012

  • Reported By: Ripoff Report — Tempe Arizona USA
ADvantage LED Signs REVIEW: Advantage LED Signs & Lighting commitment to complete customer satisfaction for all products and services to their clients. ADvantage LED Signs ETL and UL certified USA LED
1424 N. Sam Houston Pkwy. E., STE 160 Houston, Texas United States of America

ADvantage LED Signs REVIEW: Advantage LED Signs & Lighting commitment to complete customer satisfaction for all products and services to their clients. ADvantage LED Signs ETL and UL certified USA LED manufacturer started 2003. All signs have 5 year warranty, lifetime software, technical support, array of services available to improve the clients experience. ADvantage LED Signs specializes in turnkey projects, including design, site survey, engineering, permitting, customization, production, logistics, installation, after installation software training, lifetime technical support of their signs. ADvantage LED Signs offers enhanced content creation services, onsite service plans for organizations looking for peace of mind - no out of pocket expenses into the future. Advantage LED Signs & Lighting Ripoff Report Verified on location inspection.

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Ripoff Report REVIEW / ADvantage LED Signs Commitment to Customer Satisfaction

ADvantage LED Signs joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Rip-off Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. [continued below]....
..... It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction. ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
Advantage LED is Rip-off Report Verified
By Ripoff Report ADvantage LED Signs approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report. As a part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at ADvantage LED Signs did just that. ADvantage LED Signs has gone through great lengths to make sure they resolve any and all customer issues. ADvantage LED Signs has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. ADvantage LED Signs stated We value our reputation and honor our commitments. We want all of our clients to feel they have received the best service and products from our company. If you have a complaint, please contact us so we can resolve the issue and gain the rewards our product has to offer any business or organization. ADVANTAGE LED SIGNS CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS ADvantage LED Signs offers factory direct sales to end users. We specialize in total turn-key solutions for any organization, large or small. We are committed to excellent quality displays and service for all clients. ADvantage LED Signs is the industry leading total turn-key solution provider for LED signage in the US. All of our displays are made in the USA, ETL and UL approved, with a full array of products to meet any project need. We also offer a full range of flex face, printed face, routered and vacuum formed ID cabinets as well as faux monument signs. If you can dream it, they can build it. WHY ADVANTAGE LED SIGNS IS BETTER THAN THEIR COMPETITORS Advantage LED Signs is not just a sign company like other competitors. They are not a reseller of LED signs, they manufacture their LED displays in their own ETL and UL certified USA factory. This gives them the ability to offer excellent quality with affordable prices to all of their clients factory direct. ADvantage LED Signs does not sell to clients and then look to order the LED display product from the cheapest manufacturer so they can capture the maximum profit. The old adage that you get what you pay for is usually true. Advantage LED Signs is committed to maintaining competitive pricing, but without sacrificing quality, reliability and ease of use for all of their LED displays. Many competing sign companies do not offer this same commitment that ADvantage LED Signs has to quality and almost none manufacture their own LED displays, so what you may save in cost on those products, you will sacrifice in quality and services. Buyer Beware! Advantage LED Signs / Statements from the General Manager. We created ADvantage LED as a total turnkey solutions provider for the entire USA. We are a full service sign company offering quality LED displays that we manufacture in the USA. ADvantage LED Signs is dedicated to meeting the individual needs of each client, from design to completion. We also offer innovative software packages that allow our clients to program ads remotely, request graphic creation, multi-user level authentication and precise ad scheduling. It is truly remarkable what our software developers have been able to accomplish. We are glad to be able to use the Rip-off Report Corporate Advocacy Program to help find ways to offer our clients a world class customer service experience. We take all customer feedback and voicing of their concerns seriously. We will always diligently strive to make our customers proud to call ADvantage LED Signs their trusted business partner. QUALITY EQUIPMENT. ADvantage LED Signs is an ETL and UL certified USA manufacturer of LED displays. Our LED signs are the highest quality, built for the harshest of environments and able to stand the test of time. Our facility is home to more than 50 skilled workers including engineers, fabricators, quality control administrators and software engineers. ADvantage LED offers a 5 year warranty with Nationwide On-Site Service plans available to protect your investment after the sale. Our skilled project managers will direct the build, logistics and installation of your display to your satisfaction. Nationwide technical support staff will assist you with any remote diagnostics absolutely free of charge. Advantage LED support network offers advanced placement of on-site parts caches for clients needing maximum uptime and same day repairs. ADvantage LED Signs offers products and services to enhance any aspect of your business or organization including flex face, printed face, routered, vacuum formed ID cabinets and more. ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND IS WORTH DOING BUSINESS WITH . As stated above, ADvantage LED Signs is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience when dealing with the business. After speaking with the management at ADvantage LED Signs and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give ADvantage LED Signs a positive Rating. ADvantage LED Signs made efforts to ensure that all customers were satisfied and the general manager assured Ripoff Report that the business has an improved business model that always features customer satisfaction as the top priority. Vice President, Richard James, stated We take any complaint about our business very seriously. If a client is not happy with the service or product we want to make sure that any issues are addressed and taken care of to the best of our ability. With any business there are issues that will arise, how you deal with those issues says volumes about the integrity and dedication that business has toward its clients. ADvantage LED Signs has built a reputation as a customer service centric business and we pride ourselves in our ability to finish the job and have happy customers. STATED IMPROVEMENTS FROM ADVANTAGE LED SIGNS. ADvantage LED Signs has increased our office staff to handle the influx of business and workload. Strict policies and procedures are in place to ensure that all of our clients are given complete information about the products and services we sell. All projects that we permit and install is done to code and specification of the local zoning laws in the clients city and state. Detailed installation manuals are available for installers to ensure that our products are installed correctly and safely at all times. Our sales staff is held to the highest standards of integrity and falsifying product features and services is a firing offense. Most projects will have an artistic drawing of what the completed project will look like after installation which we call a rendering. Each rendering or plan is matched to its proposal to ensure that what the client sees is exactly what they will receive at the time of purchase. Quality assurance steps are in place at our factory to ensure that the product is operating and tested before shipping to the client. All aspects of the sale, installation and after sell support is logged in our Customer Relationship Management software to ensure that a complete record of events is documented for each of our clients purchases. WHAT TO LOOK OUT FOR IN THIS INDUSTRY The sign industry is riddled with fly by night sign shops that are only focused on making a profit for their organization. Many LED displays are designed for indoor use or limited use and sold as an outdoor unit. Buyers should inspect the products that they are purchasing thoroughly and request references from companies they intend to do business with. There are some organizations that will take deposits from clients and never deliver the LED display, this is theft! These organizations are a blight on the sign industry and should be reported to the law immediately. ADvantage LED Signs is dedicated to delivering durable and quality LED displays to its clients. They are registered member with the BBB and are associated with the International Sign Association. Just call one of ADvantage LED Signs professional representatives to learn more about their products and services. .. Advantage LED Signs offers factory direct sales to end users with total turn-key solutions for all businesses and organizations in the US and Canada. They manufacture all of their LED displays at their factory located in California. They offer quality products at affordable prices and specialize in complete customer satisfaction second to none. *Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com This kind of dedication to customer service means that Advantage LED Signs will do whatever it takes to make sure their customers are properly taken care of. In the future, if anyone has any complaints or concerns with Advantage LED Signs, you are invited to contact them directly via email: support@advantageled.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call Advantage LED Signs directly at 281-528-6555, and ask for the General Manager. As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Advantage LED Signs or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com ..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you. Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe confident and secure when doing business with Advantage LED Signs & Lighting. Here's why. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about ADvantage LED Signs Commitment to Excellence and Consumer Satisfaction. .... Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.


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..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..

..by consumers, for consumers
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This report was posted on Ripoff Report on 11/04/2012 10:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/ADvantage-LED-Signs-REVIEW-Advantage-LED-Signs-Lighting-commitment-to-complete-customer-satisfaction-for-all-products-and-services-to-their-clients-ADvantage-LED-Signs-ETL-and-UL-certified-USA-LED/Houston-Texas-77032/ADvantage-LED-Signs-REVIEW-Advantage-LED-Signs-Lighting-commitment-to-complete-customer-964751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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