- Report: #795564
Report - Rebuttal - Arbitrate
Complaint Review: A&E Factory Service and Repair
A&E Factory Service and Repair2911 Sullivan Rd College Park, Georgia United States of America
A&E Factory Service and Repair (owned by Sears, but used by Whirlpool) SCAM ARTIST FOR WHIRLPOOL AND MAYTAG APPLIANCES College Park, Georgia
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On November 1st, no parts arrive and we call the A&E factory center and they advise the parts are on back order and promise a repair before November 12th, and that the parts are scheduled to arrive on November 11th, 2011. On November 5th, we call to check on parts status, and the service tech at A&E Factory service stated the parts are still on back order and will not arrive until November 18th at the earliest. The A&E Factory Service Rep then states it will be past Thanksgiving before parts will arrive and again refuses to replace microwave to save money and time.
At this point, we decide to cancel the repair (since it obviously was not going to happen and A&E was in breach of their verbal contract with us). A&E Factory service acted elated that they were successful in duping us out of a repair, and they will probably still charge Whirpool $150 for a customer contact and trip charge. sad. BTW: A&E factory service is NOT an accredited business with the Georgia BB&B. If anyone has to use this company, I assure you this is a class action just waiting to happen. We need the right attorney to pick this up and expose these frauds for what they really are doing.....NO WARRANTY WORK AT ALL.
This report was posted on Ripoff Report on 11/06/2011 11:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/AE-Factory-Service-and-Repair/College-Park-Georgia-30337/AE-Factory-Service-and-Repair-owned-by-Sears-but-used-by-Whirlpool-SCAM-ARTIST-FOR-WHI-795564. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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