- Report: #1096648
Report - Rebuttal - Arbitrate
Complaint Review: A&E Factory Service in Ontario CA
A&E Factory Service in Ontario CA5691 E Philadelphia St · Ontario, CA Ontario, California USA
A&E Factory Service in Ontario CA HORRIBLE CUSTOMER SERVICE!!! Ontario California
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I had a repair man come out to work on my dryer. He said he'd be back in two weeks with the part, but that my dryer would work until then. I just tried to use my dryer and it's not working.
I called A&E Factory Service to see if I could talk to the technician as I think he thought it would work.
I got Edwardo on the phone - he was rude, so I asked to speak with his supervisor - Edwardo hung up on me.
I called back and got Antonio. I told Antoino of my issue with the technician and he said he would have him call me on Monday. I then asked to speak with a supervisor regarding Edward's attitude and his hanging up on me.
Antonio said he would transfer me....he came back on the line in a few mintues and said that he has a supervisor prepped for my call. I am on hold now for 1 1/2 hours.... no one is coming to the phone. I have my phone under a couch cushion as the hold music is getting to me.
I KNOW I won't be talking to a supervisor anytime soon....that's for sure.
I then called Lowe's (where I bought the dryer) and filed a complaint against their service contractor.
Terrible customer service.
I then looked around the web and A&E Factory Service has TONS of complaints.
This report was posted on Ripoff Report on 11/03/2013 01:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/AE-Factory-Service-in-Ontario-CA/Ontario-California/AE-Factory-Service-in-Ontario-CA-HORRIBLE-CUSTOMER-SERVICE-Ontario-California-1096648. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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