• Report: #745828

Complaint Review: A&E Factory Service

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  • Submitted: Mon, June 27, 2011
  • Updated: Mon, June 27, 2011

  • Reported By: KGettman — Clifton Virginia USA
A&E Factory Service
Elm Bldg, 5500 Trillium Blvd, Hoffman Estates, IL Internet United States of America

A&E Factory Service Should be A&E Factory Lack of Service Arranged for service call between 8 am and noon on 27 June 2011, had to take time off from work. Called three times between 7:45 and 9:30 am and was assured that the service call would take place. R Internet

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Had wanted to have service done by company that sold and installed appliance and said would conduct service during contract period.  Was told by A&E that the company was not a provider and they couldn't authorize.  Scheduled appliance service call with A&E, anyway, for between 8 am and noon on 27 June 2011.  Called three times between 7:45 am and 9:30 am.  Was assured service was scheduled but could not determine where in line on routing list my service call was or approximately when to expect technician.  Received call at 10:15 am stating that service technician had called in sick so would not be able to see me.  Wanted to reschedule.  I told them it was not acceptable to wait so long to notify the customer and to cancel.

This report was posted on Ripoff Report on 06/27/2011 08:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/AE-Factory-Service/internet/AE-Factory-Service-Should-be-AE-Factory-Lack-of-Service-Arranged-for-service-call-betwee-745828. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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