- Report: #766377
Report - Rebuttal - Arbitrate
Complaint Review: AEP
AEP1 Riverside Plaza, 25th Floor Columbus, Ohio United States of America
AEP Angela Hall, Risk & Insurance Management even though they acknowledged that their equipment failure ruined my TVs, they aren't responsible since they couldn't "foresee" the failure! Columbus, Ohio
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I called back to appeal the decision, and was told they determined that "a connection fail was the cause of the failure," and "AEP is not responsible for our equipment failure since we determined that the connection had been installed correctly" (even though the connection had blown up and was dangling in pieces, they could tell it was installed properly.) How can any company get away with that kind of logic, in order to not take responsibility for damage THEIR equipment causes?!? The world would be a scary place if everyone could make such claims to get out of taking responsibility. As my father pointed out, I would be totally justified (by AEP's logic) to say, "Its not my responsibility to pay my AEP bill since I could not have foreseen my shortage of cash."
This report was posted on Ripoff Report on 08/17/2011 12:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/AEP/Columbus-Ohio-43215/AEP-Angela-Hall-Risk-Insurance-Management-even-though-they-acknowledged-that-their-equi-766377. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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