• Report: #714447

Complaint Review: AES

  • Submitted: Wed, April 06, 2011
  • Updated: Wed, April 06, 2011

  • Reported By: Jennifer — Cleveland Ohio U.S.A.
Internet United States of America

AES American Educational Services did not honor my payment plan Internet

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Much like another commenter here, I ran into problems with AES when my student loans were sold to them by XLS, my prior loan servicer.  I had been on the Income-Based Repayment Plan (IBR) with XLS and had just mailed them my renewal paperwork when the transfer occurred.  I was assured that my paperwork would be forwarded to AES.

So imagine my surprise when my payment amount jumped from $250 to over $750 per month.  I spoke to several customer service reps and emailed AES but was told my paperwork had not been processed, and that my current payment due was $750.  I was not able to afford this, so instead made my regular payment and then received a delinquency notice.

I very fortunately found the US Department of Education's****.>
I recommend that others who are having problems with AES look into this.  It really helped me and saved me from what could have turned into a negative credit report as well as losing credit for all the payments I'd already made under the IBR plan.  Trust me, I will keep a close eye on my student loan information from this point forward.  Had I not been able to have someone intervene on my behalf, I am certain AES would have never answered my requests.

This report was posted on Ripoff Report on 04/06/2011 06:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/AES/internet/AES-American-Educational-Services-did-not-honor-my-payment-plan-Internet-714447. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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