- Report: #1082950
Report - Rebuttal - Arbitrate
Complaint Review: AFLAC
AFLAC...NOT THERE WHEN YOU NEED THEM Columbus Georgia
*Consumer Comment: Overuse is NOT an injury
*Consumer Comment: Don't lie.
*Consumer Comment: Your post in FALSE
*REBUTTAL Owner of company: I do not belive you
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Recently renewed my AFLAC policy on February 22, 2013 but added short-term disability. Visited my physician on February 25 for a sick-call visit and was out sick from the 25th to the March 4th. I was referred to a Gynecologist based on ultrasound reports and was finally seen on April 4th. Surgery was scheduled and completed.
Only after repeated phone calls and following up with numerous staff and a supervisor was i told my claim was denied. It only took AFLAC from the 16th of August until the 9th of September to determine that although i signed the new policy on the 22nd of Februry was seen by a Gynecologist who treated and diagnosed the condition following ultrasounds on April 8th that the effective date of the policy wasn't until March 1st.
To avoid paying the claim they finally determined the routine sick visit would be considered pre-existing condition.
WOW!! and customers think they are covered. My opinion is you are, until they find a loop hole not to pay the claim but to keep collecting premiums. Moral....Duck or not, they are not there when you need them.. Shame on you AFLAC!!!!!!
This report was posted on Ripoff Report on 09/09/2013 11:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/AFLAC/Columbus-Georgia-31999/AFLACNOT-THERE-WHEN-YOU-NEED-THEM-Columbus-Georgia-1082950. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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