I have been with qwest for quite some time now. At first everything was fine I signed up I was getting bills every single month on time, then out of the blue I got a disconnect notice from qwest saying that if I didn't pay my bill my services would be suspended I figured that it was an issue for that month.
Well the next month same thing happened so I called and talked to a rep and was told it would be taken care of she looked at the account, verified that she had the right billing address and that everything was spelled right, checked to make sure I was not on paperless billing, and I wasn't on paperless and billing address was right.
The next month same thing got a disconnect notice and no bill. So I called back again and complained that I was not getting paper bills. They check all the same things again and said to check with my postmaster for the post office. So I went to our post office and he check everything out made some phone calls to the higher ups and they said everything is fine.
So the next month same thing happens I get a disconnect notice and no paper bill. I call and complain again and they told me they would have their supervisor look into and get back to me, still no phone call back and to this day 7-8 months later the same thing is happening. I can say that I got a bill due May 27, 2010 on June 15, 2010 which was the first bill I have received in months.
I explained to them all this time that I get disconnect notices fine and I get bill reprints fine. The only issue I have is not getting the monthly bills. They have assured me everything is fine on their end but something is not right on their end as I am not getting the bill and I was their when the postmaster made the calls and was told that everything looked good on their end.
So today June 16, 2010 I called qwest to try to get some help with this issue again and I asked for a credit for the inconvenience of constantly having to pay 2-3 months of service cause thats how often I get the disconnect notices I end up having to pay 2-3 months to keep service on.
And before I pay a bill I like to see what I am paying but cell phones do not work in the area where we live as we live in a small town of about 150 people max in a little hole in the woods.
The rep said he could not issue any credits as they have done nothing wrong, I asked to speak with a supervisor who told me the same thing that they have done nothing wrong and that they are sending the bills out.
I asked for credit they told me they could waive $0.52 which was a late charge. I came back with a waiving $15.00 off of the May bill for the inconvenience which I was told would not happen his exact words.
I would suggest to anyone that if you have a choice other than this company to go for it. I know we are moving shortly to a place that does have cell phones and once we do we are canceling qwest as they really do not care about their customers or they would do more to help get this issue fixed and work with us like I have tried to work with them over the last 7-8 months.