• Report: #362300

Complaint Review: AFR - AMERICAN FINANCIAL RESOURCES NEW JERSEY MRTG

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  • Submitted: Wed, August 13, 2008
  • Updated: Thu, December 18, 2008

  • Reported By:Andes New York
AFR - AMERICAN FINANCIAL RESOURCES NEW JERSEY MRTG
DENVILLE, New Jersey U.S.A.

AFR - AMERICAN FINANCIAL RESOURCES NEW JERSEY MRTG offered a 5.50 fixed interest refianance then 6.25 and thousands more to AFR DENVILLE New Jersey

*UPDATE Employee: company response

*Author of original report: AFR REFUNDS APPRAISAL FEE

*Author of original report: George

*Author of original report: AFR-AMERICAN FINANCIAL RESOURCES

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FORTUNATELY, I CHECKED THE INTERNET WHEN YOU FAILED TO E-MAIL THE DOCUMENTS YOU PROMISED AND I WAS STUNNED TO READ THE SEEMINGLY ENDLESS COMPLAINTS AGAINST AFR.

FOR ME, IT ALL BEGAN ON 6/18/08 WHEN PETER KEAN FROM AFR CONTACTED ME BECAUSE I HAD CONTACTED LENDING TREE. KEAN SET EVERYTHING UP AND THEN SUDDENLY STOPPED RETURNING MY CALLS AFTER I PAID NEW YORK APPRAISERS $325.00 OUT OF MY OWN POCKET. I FINALLY WAS TOLD BY SOME AFR BROKER NAMED DAN THAT KEAN HAD BEEN FIRED FOR: "BEING AN INCOMPETENT IDIOT". DAN CLAIMED HE WAS A VICE PRESIDENT, THAT MY STATS WERE EXCELLENT AND HE'D HANDLE THE CLOSING.

THEN "VP" DAN STOPPED RETURNING MY CALLS (AT LEAST 12 MESSAGES) AND I GOT ROB CAPNER WHO TOLD ME MY STATS WERE EXCELLENT, THAT HE WASN'T SURPRISED DAN DIDN'T RETURN MY CALLS BECAUSE HE WAS: "AN IDIOT". ROB CAPNER TOLD ME HE WAS AN AFR VICE PRESIDENT AND THAT HE'D HANDLE THE CLOSING. HE APOLOGIZED PROFUSELY FOR THE DELAYS AND PROMISED TO FINISH THINGS UP IMMEDIATELY.

IN THE INTERIM I ASKED FOR A COPY OF THE APPRAISAL FOR MY RECORDS WHICH I'D PAID NY APPRAISERS $325.00 CASH FOR AND AFR REPEATEDLY PROMISED ME THE APPRAISAL BUT NEVER SENT IT. FINALLY, NY APPRAISERS SENT IT IN AN E-MAIL AFTER I THREATENED TO SUE THEM.

WELL, VP ROB CAPNER DISAPPEARED AND WHEN I CALLED ON 8-07-2008 I GOT YOU, VICE PRESIDENT OF AFR, DARREN D'ANGELIS 800-316-9508; CELL: 973-964-4267. YOU CLAIMED THAT YOU COULDN'T UNDERSTAND THE PROBLEM AND PROMISED THAT YOU WOULD E-MAIL MY ILL WIFE AND I THE DOCUMENTS WITH RELEVANT FIGURES. YOU NEVER DID.

HOWEVER, AFTER READING ON THE WEB THAT OTHER PEOPLE CONSIDER YOUR FIRM RIP-OFFS I'LL NEVER DEAL WITH YOU AND WILL DO EVERYTHING AT MY DISPOSAL TO EXPOSE YOU FOR THE FRAUD'S OTHERS SAY AFR IS AND MY EXPERIENCE HAS MORE THAN SUPPORTED. YOU OUGHT TO BE ASHAMED. I WILL BE COMPLAINING TO THE BBB, ATTORNEY GENERALS - NEW YORK AND NEW JERSEY AND ANYONE ELSE I CAN THINK OF.

YOU OWE ME $325.00 FOR THE BOGUS APPRAISAL I PAID FOR IN GOOD FAITH. WHAT, DO YOU SPLIT THE MONEY WITH YOUR APPRAISAL COMPANY. YOU BET I'M FURIOUS. YOUR WRONGFUL BUSINESS PRACTICES HAVE WASTED MY TIME, LOWERED MY CREDIT SCORE AND NOW I FIND OUT YOUR CREDIT BUREAUS SELL MY NAME AND OTHERS SEEKING MORTGAGES TO MORTGAGE COMPANIES WHO SEEK INFO FROM THE THREE CREDIT BUREAUS AND DAMAGE MY CREDIT RATING EVEN MORE.

YOU'VE NOT HEARD THE LAST OF ME BY A LONG SHOT, SHARPIE. I PITY ANYONE WHO HAS TO EEK OUT A LIVING TAKING ADVANTAGE OF OTHER PEOPLE WHO TRUSTED YOU. WHAT GOES AROUND COMES AROUND - AS I AM SURE YOU WILL SOON LEARN IN A MOST UNPLEASANT MANNER AND THE WONDERFUL THING IS, I DON'T NEED TO RAISE A FINGER, AND I WON'T, YOU'LL DO IT ALL TO YOURSELF.

I ONLY TRULY PITY YOUR FAMILY.YOU AND YOUR COMPANY, AFR, IS OBVIOUSLY PART OF THE HUGE MORTGAGE CRISIS DESTROYING SO MANY FAMILY'S DREAMS TO OWN A HOME. WHAT'S THE DIFFERENCE BETWEEN YOU AND A BANK ROBBER?

George
Andes, New York
U.S.A.

This report was posted on Ripoff Report on 08/13/2008 03:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/AFR-AMERICAN-FINANCIAL-RESOURCES-NEW-JERSEY-MRTG/DENVILLE-New-Jersey-07834/AFR-AMERICAN-FINANCIAL-RESOURCES-NEW-JERSEY-MRTG-offered-a-550-fixed-interest-refiananc-362300. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

company response

AUTHOR: American Financial Resources - (U.S.A.)

American Financial Resources, Inc has been helping people with their home financing needs for over ten years. Our great company has already funded over a half-billion dollars to happy clients this year alone. As one of America's top 30 FHA lenders we take all complaints very seriously. Our goal is to provide the best financing for our clients. As in any business, a few complaints will arise when dealing with thousands of clients a month. Please consider the sheer volume of loans when evaluating our company's services. With over 250 employees and 100 loan officers, honesty, integrity and understanding has helped American Financial Resources, Inc not only survive but thrive during these tumultuous economic times.
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#2 Author of original report

AFR REFUNDS APPRAISAL FEE

AUTHOR: Geodamontodd - (U.S.A.)

AFR's CEO followed through on his promise and I received a refund on August 31, 2008. As such, I no longer have a complaint against AFR and greatly appreciate the integrity of their CEO, Mr. Rich Dubnoff. I'd withdraw the above complaint but cannot figure-out how to do it. I hope the editors of this web page will see this comment and withdraw my complaint. I was certainly surprised! Never did I expect to receive anything back.
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#3 Author of original report

George

AUTHOR: Geodamontodd - (U.S.A.)

People should know that I received a reply from AFR's CEO which was excellent.
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#4 Author of original report

AFR-AMERICAN FINANCIAL RESOURCES

AUTHOR: Geodamontodd - (U.S.A.)

I received a response from AFR's CEO, Mr. Rich Dubnoff, who said there was only one other complaint against his company which was dismissed. If this morning's e-mail is correct and if Mr. Dubnoff does what he says he will with respect to my case than I may have been too hasty in posting this complaint.
I will update this posting to keep it fair and accurate if and when circumstances develop. If I was hasty in complaining about Mr. D'Angelis I will post an apology.
George
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