• Report: #864903

Complaint Review: AGI Renters Insurance

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  • Submitted: Fri, April 06, 2012
  • Updated: Sat, April 07, 2012

  • Reported By: SimonBenjaminNewport — Gorham Maine United States of America
AGI Renters Insurance
i dont know internet, Florida United States of America

AGI Renters Insurance , myassurancepayment.com, Assurance ,tried saying that they are Assurant. They took money out of my mom's account internet, Florida

*Consumer Comment: Can Cancel

*Author of original report: *Did you read what I wrote?

*General Comment: WOW a new contender for second place

*Consumer Suggestion: They are a real company

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My mother rec'd a suspicious charge for renter's insurance. It was over $100. On her online statement it read AGI Renter's Insurance. She doesnt rent. The phone # was 1-800-370-1990. I called them. The prompt asks for what type of insurance (mobile home etc). I kept picked that bc we didnt have a policy # to add bc no policy. When asked for my phone number, I entered a # without all of the digits. It let me go further! I enteredc0 for the last 4 of our policy #.

When I finally got an answer the woman sounded professional but I asked general questions it was obvious that she didn't expect them. I asked to speak with a manager. She put me on hold. I was then routed back and forth to diff people. I told them I lived in NY. They all asked for my name and telephone #. I would not give a real name and didn't give a number.

They specifically said that they are Assurant-a real renters ins co. I asked for their BBB #. They didnt know. When I was connected to the final girl I spoke to I demanded to speak to a manager. She put me on hold and came back. I asked if she was the manager and she said no. She kept trying to ask me my name and the state I lived. I gave it to her. She kept talking to me when I asked her over and over who they worked with besides Geico. She said local condos. She kept askng me if my mom was married, if it could be someone else on her policy. I kept reiterrating that she didn't have a policy so why would it be someone on a non-existent account.

Finally, the question I had prayed for-"Well we can call the biller if you give your credit card #". I flew off the handle...let me tell you that this company has websites, people that seem really in a call center. Donotbelieve! They are trying to impersonate AIG, Assurant and drop Geico's name. This is NOT any of thos companies.

The state listed was Florida but I think they also have a server in NY. Another BBB co has the same name and a phone # that doesn't work.

This report was posted on Ripoff Report on 04/06/2012 01:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/AGI-Renters-Insurance/internet-Florida-/AGI-Renters-Insurance-myassurancepaymentcom-Assurance-tried-saying-that-they-are-Assu-864903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Can Cancel

AUTHOR: Dayleen - ()

So I had to get insurance through the apt complex I was renting. I got it through AGI and prepaid a year. At the end of my lease, the very next day I had a transaction on my bank account for "AGI*RENTERS/CONDO INS" for $156.

At first I didn't know what it was and found reports online like this that it was a fraud. I was worried I had just been ripped off $160 and found the number to call (https://w2.assurant.com/ari/rentersinsurance/accountId/AGM/jobNumber/171735/A/eprod/11448745/web/contactUs.html) They took a while to answer which increased my suspicions.

Once they finally answered she asked for my policy number (that I found in an old email from them) and I let her know I wanted to cancel. She stated they needed a written letter from me and sent me an email with instructions. I followed it and sent it right back, still hesitant they wouldn't refund my money.

I recieved a confirmation email the next day and it stated if I was owed a refund it would be deposited the same way I paid it within 10 days... still not completely trusting I would receive the money back. About 5 days later I had a deposit back for the full $156 from AGI and that was the end of that... Happy customer

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#2 Author of original report

*Did you read what I wrote?

AUTHOR: SimonBenjaminNewport - (United States of America)

Read it again. It says it clearly, "She kept trying to ask me my name and the state I lived. I gave it to her." It's a direct quote.

The next time you attempt to call someone's intelligence into question, you may want to prove that you have reading skills first.

Nice bait in the title. LOL.  

I can tell that you're deeply concerned so I will let you know that the bank took care of this yesterday. It wasn't the money that I was concerned with. It was the future b.s. my mom may have to go thru due to a policy that doesn't exist. It was debited once, it can be debited again. I was trying to help her. Grow up.
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#3 General Comment

WOW a new contender for second place

AUTHOR: Bubba Lee - (Canada)

You may be the new second place person for embarasing post.

You admit to calling them and complaining but would not give them any information to track back the transaction.

Thats just plain dumb, did you expect them to just reverse every direct bill in the last month?

Yes a mistake was made but you made it worse.

By the way, if you insist on not giving the insurance company any info, have your credit card company or bank do a fraud charge back.
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#4 Consumer Suggestion

They are a real company

AUTHOR: Kathie - (USA)

I am a renter and they are hold my renter's insurance policy.

If they took money out of your mother's account, and she does not have a policy with them, I'm guessing someone keyed in the wrong account # when setting up an auto draft for another insured.

I work in the life insurance industry and I have seen this mistake happen before.

If you can't fix the problem with the insurance carrier, file a dispute with the bank.  They will help you resolve the issue.
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