My mother rec'd a suspicious charge for renter's insurance. It was over $100. On her online statement it read AGI Renter's Insurance. She doesnt rent. The phone # was 1-800-370-1990. I called them. The prompt asks for what type of insurance (mobile home etc). I kept picked that bc we didnt have a policy # to add bc no policy. When asked for my phone number, I entered a # without all of the digits. It let me go further! I enteredc0 for the last 4 of our policy #.
When I finally got an answer the woman sounded professional but I asked general questions it was obvious that she didn't expect them. I asked to speak with a manager. She put me on hold. I was then routed back and forth to diff people. I told them I lived in NY. They all asked for my name and telephone #. I would not give a real name and didn't give a number.
They specifically said that they are Assurant-a real renters ins co. I asked for their BBB #. They didnt know. When I was connected to the final girl I spoke to I demanded to speak to a manager. She put me on hold and came back. I asked if she was the manager and she said no. She kept trying to ask me my name and the state I lived. I gave it to her. She kept talking to me when I asked her over and over who they worked with besides Geico. She said local condos. She kept askng me if my mom was married, if it could be someone else on her policy. I kept reiterrating that she didn't have a policy so why would it be someone on a non-existent account.
Finally, the question I had prayed for-"Well we can call the biller if you give your credit card #". I flew off the handle...let me tell you that this company has websites, people that seem really in a call center. Donotbelieve! They are trying to impersonate AIG, Assurant and drop Geico's name. This is NOT any of thos companies.
The state listed was Florida but I think they also have a server in NY. Another BBB co has the same name and a phone # that doesn't work.