- Report: #901443
Report - Rebuttal - Arbitrate
Complaint Review: AHMSI or Homeward Residential
AHMSI or Homeward ResidentialInternet United States of America
AHMSI or Homeward Residential Option One Mortgage How to complain about this company Internet
*Author of original report: Ocwen aka Homeward Residential aka AHMSI
*Author of original report: Homward Residential is sold
*Author of original report: Update on Homeward Residential aka AHMSI
*Author of original report: American Home Mortgage Servicing aka Homeward Residental aka AHMSI
1. Never negotiate over the phone, contact the company by certified mail if you are having a problem with them and then cc: your local Atty General's office for the state that you live in and/or State Financial office as well as the new Financial Consumer Protection Agency and make a written complaint.
2. If you do get phone calls, note the time, date, and if you do talk with someone record the conversation with your smart phone. Also advise the other party that you are recording the call, I usually do this after they tell me they are recording the call. Also note anytime you get a door-hanger, or correspondence. Do NOT negotiate or agree to any terms over the phone, as they will often change their tune, and demand more money from you after the fact. Get all terms in writing from them and cc: the enforcement agencies.
3. Even though it costs more, document your payments to them via Western Union, do NOT let them ACH your account. That way you have documentation as to when you paid them, it's a same day transaction and you have a written record of it. You control the date of the payment, not them.
4. Ask for a payment history and review it often. You may also be able to see your account activity on line, check it monthly for errors.
5. As soon as you possibly can, refinance your mortgage with a local state bank that uses a local servicing agent to get out of this nightmare.
This report was posted on Ripoff Report on 06/22/2012 01:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/AHMSI-or-Homeward-Residential/internet/AHMSI-or-Homeward-Residential-Option-One-Mortgage-How-to-complain-about-this-company-Int-901443. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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