- Report: #521080
Report - Rebuttal - Arbitrate
Complaint Review: AHS (American Home Shield)
AHS (American Home Shield)Carroll, Iowa United States of America
AHS (American Home Shield) U.S.H.A.C. tried to put in smaller A/C than was there. Also cut heat from 10KW to 5KW Carroll, Iowa
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Dispatch Information Service Fee
Dispatch Number : 1XXXXXXX $ 60.00
Service Contractor Assigned
Vendor Name : US HEATING & AIR CONDITIONING, INC
Email : INFO@USAIRANDHEAT.COM
Phone : (800) 321-4830
Air Conditioning (Central-Electric)
Tuesday 10/6/09 Lacricia called me from AHS cash out amount $766.87 for condenser. I told them that
Thursday 10/8/09 Called USHAC Nicole out of office checking on an order should be back in 30 min.
Thursday 10/8/09 Called USHAC Spoke to Nicole said manager is getting order together. They will call back later today to schedule. Still couldn't say what was going to be done. Sounds like a line of crap since "order was being put together AND she couldn't tell me what was going to be done!!?
Monday 10/12/09 called USHAC again Nicole not available. Person (not sure her name) said parts were ordered 10/7 but didn't know if parts were there or not or when they would be. Left message again to have Nicole call me.
Monday10/12/09 Nicole called and left me message saying that half the parts were there and she was waiting for the other half.
About the installers arrive and get to work. Everything going fine. Almost done and one guy gives me paperwork to fill out and collect the money for non covered items of $760 which were to be itemized and were not. Also I see it says "change out 2 ton split system" WOAH! I had a 2.5 ton system!!! I double checked numbers and sure enough I had a 2.5 ton and the new condenser was a 2 ton! SON OF A B***!!!! Call USHAC got Nicole and ask about the charges then said we have a bigger problem. The unit you put in is a 2 ton, what you took out was a 2.5 ton. She responds "According to the numbers on your old unit it was a 2 ton" STOP! NO IT WASN'T! I KNOW THE NUMBERS and it was a 2.5 ton! She transfers me to Norm (the manager?). We get the 2 ton 2.5 ton mix up handled. "AHS sent the wrong one but I'll authorize the installers to get you up and running with this unit so you can have cool air and expedite the correct condenser order" OK now what are all the "non covered" charges? Well we have a new hanger kit. A what? The kit that mounts the inside unit. Um no they used the one that was there! (I am looking at in the attic) Now he is on the phone with the installer that's outside and I hear him say nope we were able to use the old one. Ok thats $150 off next, Pad and hurricane tie downs. NOPE nice try I supplied them! That's another $300 off what else? Disposal, I am going to dispose the old components myself. I will take to recycler. Back and forth about how he cant leave it because it has refrigerant in it blab blab B.S. It doesnt have refrigerant in it the system is open! By the time that was all done I only owed them for the permit charge of $130.00. That is the only thing that was not covered by AHS.
This report was posted on Ripoff Report on 11/07/2009 07:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/AHS-American-Home-Shield/Carroll-Iowa-51401/AHS-American-Home-Shield-USHAC-tried-to-put-in-smaller-AC-than-was-there-Also-cut-521080. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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