CONSUMER BEAWARE, DO NOT FALL FOR AIR FRANCE SCAM. AIR FRANCE IS THE WORST AIRLINE I HAVE EVER ENCOUNTERED IN MY FREQUENT TRAVEL EXPERIENCE. BOOKING THEIR TICKET IS GETTING YOURSELF INVOLVED WITH A LOT OF FRUSTRATION AND TROUBLE THAT YOU'LL REGRET EVER GETTING INVOLVED WITH THEM!!!
Due to a family member's sickness, I could not foresee myself being able to make the trip to Spain on March 17th the original departure date. I called Air France/Priceline on 3/11/2008 and 3/13/2008 and 3/17/2008 to cancel the trip but was informed the following unreasonable restrictions
1. At the time of booking the flight, Air France informed me that in case I want to change the flight itenary, all I need to pay is $230 reschedule fee, they failed to inform consumers that you cannot even exchange the ticket for a credit with Air France for which you can apply toward future travel with them. This restriction is a significant deviance from the mainstream air line practice that for them not to disclose to consumers at the time of purchase is very irresponsible.
2 Air France/Priceline failed to inform customers at the point of reservation/purchase that any changes to the flight schedule must be made before March 17th original departure date or else the ticket will be treated as forfeited.
3 Trying to resolve the issue in an amicable manner, I tried to make compromises with Air France/Priceline during my call with them on 3/11/2008, 3/13/2008 and 3/17/2008 by complying with their restrictions and reschedule the flight to an alternative future departure date. I requested to be rescheduled to ANY departure date that will cause minimal airfare difference between what I have already paid for vs what they will charge me for the new airfare. I was told by the reservation agent that ANY departure date they could reschedule me to will require me to pay $1,500 for the new ticket in addition to the $230 penalty fee for making changes to my flight. In another word, I was left with no choice but to either forfeit the entire $520 airfare I've already paid for or else pay $1230 additional fee in order to use the supposedly $520 credit with them.
I do not consider Air France practices to be fair in anyway to consumers (it's more of a bait and switch sales practice) thus all consumers out there, please save yourself the trouble by getting anywhere involved with AIR FRANCE, they have the worst constomer service and the most deceptive, shady sales practices.
New York, New York