• Report: #150505

Complaint Review: AIU Online University

  • Submitted: Wed, July 20, 2005
  • Updated: Mon, May 26, 2008

  • Reported By:berkshire New York
AIU Online University
5550 Prairie Stone Parkway Hoffman Estates, Illinois U.S.A.

AIU Online University AKA American InterContinental University misleading information about tuition and necessary classes ripoff Hoffman Estates Illinois

*UPDATE EX-employee responds: Too Lazy and It Shows

*UPDATE EX-employee responds: Too Lazy and It Shows

*UPDATE EX-employee responds: Too Lazy and It Shows

*Consumer Suggestion: The Colleges With No Class

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I am also a victim of AIU Online's misleading information and inexperienced staff. When I was first looking into online education, cost was my main concern. So when AIU told me the cost for one year was $16,000 and that I would finish in one year (their accelerated program) I jumped on it!

Then about 8 months into it, I was socked with an $11,000 bill. I immediately called my advisor and to my surprise it was a different one than before. They pretty much denied the fact they told me that and then guilted me into finishing because I was "so close". That being said, I bit the bullet.

Since April I've been receiving congratulatory emails about my impending graduation August 20. Then 1 month before my graduation date I get a phone call from some intern saying I lack 6 classes. YEA, 6 CLASSES, NOT CREDITS! After I picked my chin off the table, I asked why. She said I never got my Associates degree like I told them I would.

It seems they were under the "assumption" that I was going to continue to go to another school to finish an Associates degree. Well, you all know what you get when you assume. I asked why nobody contacted prior to this to tell me that. She didn't have an answer. So I called my advisor, Kelly Haynes. She wasn't in so I left her a message asking her to immediately contact me or I would report them to the BBB. I never got a call back.

I did get a call from Stephano Woo who didn't want to discuss the fact I was never told, but more or less said you need these classes or you won't graduate. Here are some questions I asked and the answers I got.

Q. Can I take the classes elsewhere and have them transfer to AIU?
A. Yes, if you do it before August 20. (Yea, like I can really finish 6 classes in 6 weeks when the summer session is already started. I think this was the idea.)

Q. Why do I need to take another college level Biology and Math class?
A. Ohhh, you already took them? We will have to look into that. (they already had my transcript)

Q. Can I take a 'leave of absence' from school and then return later on?
A. Yes, but they're only granted for EXTREME cases and you must apply for it by midnight TONIGHT.

Q. Why didn't anyone contact me prior to this about the other classes? (I asked this several times without and answer, then...)
A. We should have, ooops.

Needless to say, I contacted other universities and they couldn't help me finish my BA b/c that level class doesn't transfer. Coincidence, I think not.

So now I have to study for 2 CLEP exams and hopefully pass or spend $5000 to finish my degree by October. I really had no other option at this point. I need to finish.

I WISH I HAD CHOSEN UNIVERSITY OF PHOENIX INSTEAD!

Tamara
Berkshire, New York
U.S.A.

This report was posted on Ripoff Report on 07/20/2005 05:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/AIU-Online-University/Hoffman-Estates-Illinois-60192/AIU-Online-University-AKA-American-InterContinental-University-misleading-information-abou-150505. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Too Lazy and It Shows

AUTHOR: Laura - (U.S.A.)

I commend your attempts at furthering your education. It's too bad you were too lazy to do the research required to find a good school. This school is a FOR PROFIT university. If you don't know what that means, then perhaps you should have asked someone. I'm sure your teachers in High School would have been more than willing to assist you with understanding the repercussions of this small but significant fact.

The school is run like a corporation where the only thing that matters is the bottom line. The "students" are customers. Your advisors are Customer Service representatives. All the rules and regulations are DESIGNED to milk you, the customer, for every penny. The school rides a thin line between passing accredidation and losing it as evident by the recent placement on probation.

Will your degree be worth anything? Sad fact is, most employers, including myself, do not hold online degrees in very high regard. Especially those coming from a for profit university. The only merit I add to the cadidates I interview who hold online degrees is that they were willing to put in the effort.

Remember that "admissions councelor" that contacted you? They are Inside Sales people. The "criteria" upon which candidates (i.e. customers) are accepted is so low that anyone will pass acceptance standards. I've seen them admit people with GEDs that have no PC. And all the rules and regulations are CLEARLY PRINTED IN YOUR STUDENT HANDBOOK. It's too bad you were too lazy to read through it. Remember the signed form you sent in saying that you read it? You can't start classes without signing that form. It's obvious you did not read a word of it.

So your primary complaint is with regard to the information you received. Well, in response I'd like to highlight the fact that the Inside Sales person will do anything to get you in. Once in, you're locked into an agreement that is designed to get your cash. Your customer sales representative is supposed to be your guide, but most often times they only have a high school degree and are unmotivated. So you're being a squeaky wheel on a sinking ship that is designed to pump all your cash out of you. What did you expect? It is a FOR PROFIT institution!!! Just because the Inside Sales person deluded you into their sales pitch and your customer sales representative didn't guide you correctly, shouldn't mean you should slander the individuals who are employees of the institution. Complain all you want about the university, but leave the employees out of it. I happen to have been a former employee and we are hard working individuals who saw this as an opportunity to make some money. Your advisor is at the bottom of the corporate ladder and has no control over policies or regulations. If you're going to complain, do it to Career Ed. Corporation; the parent company of AIU and CTU. You probably didn't know that either, which is sad.

I hope you graduated and I hope you weren't left in financial ruin as a large number of students are.
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#2 UPDATE EX-employee responds

Too Lazy and It Shows

AUTHOR: Laura - (U.S.A.)

I commend your attempts at furthering your education. It's too bad you were too lazy to do the research required to find a good school. This school is a FOR PROFIT university. If you don't know what that means, then perhaps you should have asked someone. I'm sure your teachers in High School would have been more than willing to assist you with understanding the repercussions of this small but significant fact.

The school is run like a corporation where the only thing that matters is the bottom line. The "students" are customers. Your advisors are Customer Service representatives. All the rules and regulations are DESIGNED to milk you, the customer, for every penny. The school rides a thin line between passing accredidation and losing it as evident by the recent placement on probation.

Will your degree be worth anything? Sad fact is, most employers, including myself, do not hold online degrees in very high regard. Especially those coming from a for profit university. The only merit I add to the cadidates I interview who hold online degrees is that they were willing to put in the effort.

Remember that "admissions councelor" that contacted you? They are Inside Sales people. The "criteria" upon which candidates (i.e. customers) are accepted is so low that anyone will pass acceptance standards. I've seen them admit people with GEDs that have no PC. And all the rules and regulations are CLEARLY PRINTED IN YOUR STUDENT HANDBOOK. It's too bad you were too lazy to read through it. Remember the signed form you sent in saying that you read it? You can't start classes without signing that form. It's obvious you did not read a word of it.

So your primary complaint is with regard to the information you received. Well, in response I'd like to highlight the fact that the Inside Sales person will do anything to get you in. Once in, you're locked into an agreement that is designed to get your cash. Your customer sales representative is supposed to be your guide, but most often times they only have a high school degree and are unmotivated. So you're being a squeaky wheel on a sinking ship that is designed to pump all your cash out of you. What did you expect? It is a FOR PROFIT institution!!! Just because the Inside Sales person deluded you into their sales pitch and your customer sales representative didn't guide you correctly, shouldn't mean you should slander the individuals who are employees of the institution. Complain all you want about the university, but leave the employees out of it. I happen to have been a former employee and we are hard working individuals who saw this as an opportunity to make some money. Your advisor is at the bottom of the corporate ladder and has no control over policies or regulations. If you're going to complain, do it to Career Ed. Corporation; the parent company of AIU and CTU. You probably didn't know that either, which is sad.

I hope you graduated and I hope you weren't left in financial ruin as a large number of students are.
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#3 UPDATE EX-employee responds

Too Lazy and It Shows

AUTHOR: Laura - (U.S.A.)

I commend your attempts at furthering your education. It's too bad you were too lazy to do the research required to find a good school. This school is a FOR PROFIT university. If you don't know what that means, then perhaps you should have asked someone. I'm sure your teachers in High School would have been more than willing to assist you with understanding the repercussions of this small but significant fact.

The school is run like a corporation where the only thing that matters is the bottom line. The "students" are customers. Your advisors are Customer Service representatives. All the rules and regulations are DESIGNED to milk you, the customer, for every penny. The school rides a thin line between passing accredidation and losing it as evident by the recent placement on probation.

Will your degree be worth anything? Sad fact is, most employers, including myself, do not hold online degrees in very high regard. Especially those coming from a for profit university. The only merit I add to the cadidates I interview who hold online degrees is that they were willing to put in the effort.

Remember that "admissions councelor" that contacted you? They are Inside Sales people. The "criteria" upon which candidates (i.e. customers) are accepted is so low that anyone will pass acceptance standards. I've seen them admit people with GEDs that have no PC. And all the rules and regulations are CLEARLY PRINTED IN YOUR STUDENT HANDBOOK. It's too bad you were too lazy to read through it. Remember the signed form you sent in saying that you read it? You can't start classes without signing that form. It's obvious you did not read a word of it.

So your primary complaint is with regard to the information you received. Well, in response I'd like to highlight the fact that the Inside Sales person will do anything to get you in. Once in, you're locked into an agreement that is designed to get your cash. Your customer sales representative is supposed to be your guide, but most often times they only have a high school degree and are unmotivated. So you're being a squeaky wheel on a sinking ship that is designed to pump all your cash out of you. What did you expect? It is a FOR PROFIT institution!!! Just because the Inside Sales person deluded you into their sales pitch and your customer sales representative didn't guide you correctly, shouldn't mean you should slander the individuals who are employees of the institution. Complain all you want about the university, but leave the employees out of it. I happen to have been a former employee and we are hard working individuals who saw this as an opportunity to make some money. Your advisor is at the bottom of the corporate ladder and has no control over policies or regulations. If you're going to complain, do it to Career Ed. Corporation; the parent company of AIU and CTU. You probably didn't know that either, which is sad.

I hope you graduated and I hope you weren't left in financial ruin as a large number of students are.
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#4 Consumer Suggestion

The Colleges With No Class

AUTHOR: Carol Ann - (U.S.A.)

Go to the Department of Education and File a complaint with them and their Office of the Inspector General. This is called Fraud in the worst way. Also file complaints with the Federal Trade Commission, FBI.gov submit a tip, U.S. Postal Inspectors and Internal Revenue Service and have them audited for criminal activity. If all else fails get an attorney and sue them. Bethany College (see the rip off reports) pretty much did the same thing to me and kept adding classes that I supposedly needed. then turned areound and expelled me under false pretenses, changed my classes, dropped me from classes without authorization and slandered me.
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