- Report: #981606
Report - Rebuttal - Arbitrate
Complaint Review: AJ Richies
AJ Richies244 5th Ave suite j-231 New York, New York United States of America
AJ Richies Camera and Video equiptment New York, New York
He told me 30 days. I also asked If I could have the 3 day shipping since I needed the camcorder for a game I was going to record. He told me the shipping is free for 3day delivery.
The order was placed Nov 14. I was sent a tracking ups number Novermber 19 2012 which turned up to be for a different customer. I called and they told me they were trying to find my order. I told them I no longer want the camcorder.
I was told to decline the order and they will credit my account. They finally decided to accept the order on December 6th. I have called several times to find out the status on my refund.
On several occasions I was placed on hold, hung up on and sent to voice mail. Today is December 13th and I still have not received an email or phone call to the status of my refund of $799.99.
I have spoke with a very rude representative by the name of Zack. He stated I should have accepted the shipment and waited for a tracking number to return it. I told him I was not told that.
He then stated the shipment would need to be processed and checked for damage. I told him it was never opened since I did not accept delivery. He said it would take at least 30 days. I was told by another rep it would be credited with in 10 days.
I continue to call and I keep getting transfered. I would like my money back from this company. They are a total rip off. Once they get your money they duck and dodge you.
This report was posted on Ripoff Report on 12/13/2012 12:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/AJ-Richies/New-York-New-York-10001/AJ-Richies-Camera-and-Video-equiptment-New-York-New-York-981606. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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