• Report: #1038734

Complaint Review: ALLIANZ GLOBAL ASSISTANCE

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  • Submitted: Thu, March 28, 2013
  • Updated: Mon, April 01, 2013

  • Reported By: linda — port clinton Ohio
ALLIANZ GLOBAL ASSISTANCE
PO BOX 72031 RICHMOND VA23255 Internet United States of America

ALLIANZ GLOBAL ASSISTANCE FLIGHT INSURANCE U THINK U R BUYING GOOD INCASE OF INS, AND ALL IT IS A RUN AROUND TRYING NOT TO PAY U Internet

*UPDATE Employee: Help Team

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in good faith we bought flight ins. we were told he would be walking way  before is  is  able. number one reason for  ins.  NOW after talking with  them and  faxing 18 documents and having drs  reports made and filed ...they tell me it  was a pre-existing condition..of course  it was but  he  was  to  be  able  to  walk by  then u  don't pay  good money for ins 35-40 bucks ..this co. is a ripp off. we asked  before purchasing  and were  never told lots  of  things..this  is  to  keep u  from ever trusting these people. god forbid somethign happened on trip ..there  would never be  enough papers to ever  get  a  claim correct..also they  didn't  not  say  ins  was  for  only  200 dollars each. lots  of  airfare  more  than  that....i  thought ins  covered  us...they r  not  reliable.

This report was posted on Ripoff Report on 03/28/2013 08:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/ALLIANZ-GLOBAL-ASSISTANCE/internet/ALLIANZ-GLOBAL-ASSISTANCE-FLIGHT-INSURANCE-U-THINK-U-R-BUYING-GOOD-INCASE-OF-INS-AND-A-1038734. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Help Team

AUTHOR: Access America Help Team - ()

Dear Linda,

Thank you for taking the time to post. I am sorry that the travel insurance you purchased did not cover your specific situation. 

 

We want consumers to make an informed choice when it comes to purchasing insurance, which is why we provide a link to review the policys terms and conditions prior to purchase.  After purchasing, we offer every customer a 10-day free look, so should you decide the coverage doesnt work for you, you can obtain a full refund of your premium.

 

If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please dont hesitate to call our customer service line at 1-800-284-8300.

 

Regards,

Sarah, HelpTeam
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