- Report: #571401
Report - Rebuttal - Arbitrate
Complaint Review: ALLSTATE FINANCIAL SERVICES
ALLSTATE FINANCIAL SERVICES1050 Flamingo RD Las Vegas, Nevada United States of America
ALLSTATE FINANCIAL SERVICES Put unauthorized electronic checks through Las Vegas, Nevada
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I contacted Allstate Financial in regardes to a defaulted Golds Gym membership back in October 2009. I agreed to set up a 1 time payment of 66.00 through my sisters bank account, so I called them with her on the phone and set that up. I gave my sister authorization to speak on my account with them since she was helping me. I spoke with a male by the name of Daniel Gomez (On Feb 18 I was informed his name was Daniel Ford, I do not know which is his true name). Our arrangments were 1 payment of 66.00 and 3 payments of 116.00. Well we did the electronic payment and then I said me or my sister would call back every month to set up the other payments and this would be done by the 23rd of the month.
A month later 116.00 was automatically taken from my sisters account, she tried to contact them and they kept hanging up on her and refused to speak with her even though it was her bank account. Me and her agreed that since this company was so rude and had no customer service that we would just let the payments go through for the 2 payments that were left since they set it up automatically. The next 2 payments did come out for the 116.00 in dec and jan and were around the same time.
I then contacted the company to verify my account had been paid in full and would be getting a letter stating so, I spoke with a male by the name of Bill Bradley. He said yes and that they would send the letter out. I then got a call on Feb 18th from my sister stating they tried to take another 100.00 out. I was extremely upset and contacted them immediatly to 1-877-800-7878 and was transfered to Bill Bradley again. I was upset so I tried explaining to him what happened on my account and he was very rude and kept trying to cut me off and then eventually hung up on me. I then called back and was transfered to him again and asked to speak with a manager. He informed me that he was one and that I was rude to him...I informed him that he was not listening to anything I was saying and that I would like to speak with someone who would help me with my account. He hung up on me again.
I then called back and spoke with someone at switchboard who acctually had manners and assited me by informing me about this last payment, which was not authorized and was over the amount I agreed to pay of 434.00. She then gave me an ext to another manager. I contacted him and his name was Ray Jones. I spoke with him in regardes to my account and he informed me that me and my sister authorized the payments. I informed him the only payment authorized was for 66.00. I then asked which days all the transactions were debited and they were all for different days 11/20/09, 12/17/09, 1/18/10 and the last was 2/16/10. I asked how they could set up automatic payments with out mine or my sisters consent and he said that I would have to ask the employee who did them. He then said that Daniel was no longer with the company... I asked him if I could have the dates the payments were set up and he refused to give them to me. He stated my account was paid off and there was and if I had any questions he would help me. i asked again for the the dates the payments had been set up and he refused.
I then thanked him for his help and asked for the business address, and his managers name. He said he was the manager, I asked for the owners name and he said there is none and I asked if he owned it and he hung up.
I again called switchboard and asked for Bill Bradley and Ray Jones manager. She informed me they have no manager and cannot give out the Company managers info. She did give me the office managers name Ryan Siufy and his ext and said that he is in charge of the managers there. I called but there was no answer it just went to voicemail, so I left a message and am awaiting his call.
I would not reccomend anyone to give there bank information to this company, see if you can do Western Union or moneygram so that you have receipt of payments and they do not come into any contact with your bank information. I have worked for a collections agency before and we were NEVER allowed to do any of what they do. It is horrible for a company to disobey the law and to steal from people. If anyone would like to contact me my email is (((REDACTED))). If I do not get any resolution from this company I may proceed and see what other actions I am able to take. If anyone has any ideas please let me know!
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This report was posted on Ripoff Report on 02/18/2010 12:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/ALLSTATE-FINANCIAL-SERVICES/Las-Vegas-Nevada-89119/ALLSTATE-FINANCIAL-SERVICES-Put-unauthorized-electronic-checks-through-Las-Vegas-Nevada-571401. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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