- Report: #1134320
Report - Rebuttal - Arbitrate
Complaint Review: ALLY BANK
ALLY BANK Kathi k ( loss prevention) Kathi in loss prevention was very rude and refuse to close my checking account! HORSHAM Pennsylvania
*Author of original report: No Robert.What you are saying is not true!
*Consumer Comment: They are right..
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I open an Interest checking account online at Ally bank on March 24,2014.I made my first deposit by scanning a check.Received an email two days later stating that someone changed my phone pin,(a phone pin that I never received, by the way) when I called to speak to a representative, I was told to contact Kathi.K, in the loss prevention department.I called her and ask to have my account closed but she informed me that all I had to do was verify my identity by emailing a copy of my i.d and ss card and also a bill.The next day I decided that I didn't want to do business with this bank and wanted to close the account.Kathi was very rude to me and told me that I could not close the account without sending the information she requested.I informed her that she could not keep my money and she told me that she could keep it, until I send the information she requested because she did't know who I am.I reminded her that I answered all of the i.d verification questions asked when opening the account and if there was a problem with my identification ,then why was the account approved and opened? after asking her those questions she told me that I created those questions (Huh?).I was shocked when she said that.There is no way in hell that she can refuse to close my account and not refund my money.I told her that I will file a complaint with the BBB,the Attorney General and the FDIC.
This report was posted on Ripoff Report on 03/27/2014 09:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/ALLY-BANK/HORSHAM-Pennsylvania/ALLY-BANK-Kathi-k-loss-prevention-Kathi-in-loss-prevention-was-very-rude-and-refuse-to-1134320. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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