- Report: #997719
Complaint Review: ALi Express
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| ALi Express
Internet United States of America |
|
ALi Express Alibaba.com This web site will NOT provide any type of buyer protection Internet
*UPDATE Employee: Update from Alibaba
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This report was posted on Ripoff Report on 01/16/2013 07:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/ALi-Express/internet/ALi-Express-Alibabacom-This-web-site-will-NOT-provide-any-type-of-buyer-protection-Intern-997719. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Update from Alibaba
AUTHOR: Molly - (United Kingdom)
SUBMITTED: Monday, January 21, 2013
My name is Molly and I am a senior manager of international corporate affairs at Alibaba Group.
I was sorry to see that you were having problems with one of the suppliers that you found on AliExpress. The fastest way to get resolution to your problem is to raise a dispute via your account on our platform - it reaches our customer service people quickly and they can then begin investigating your problem. Have you used it? If not, log into your Alibaba account and go here: http://channel.alibaba.com/complaint/home.htm?tracelog=newschp_help_complaint. It's pretty easy to fill out the form.
If you do this and do not hear back within a few days, you may also contact our U.S. customer service at 1-888-983-1688 or by email at smallbizhelp@service.alibaba.com.
I hope that this helps your problem and again, I am sorry that you have had problems using our platform. If you would like to learn more about our various buyer protection programs such as escrow payment protection, please visit http://www.aliexpress.com/buyerprotection/index.html for more info.
Best regards,
Molly
