After repeated attemps to reason with them I resorted to filing this as a complaint with the Texas Department of Insurance and The Attorney Generals Office.
We have had a policy from this company for over 5 years. When we move into our new home in May of 2007, we took out another policy on this house as well. We had no occasion to use their service in our new location until we started to get problems with our GE microwave/convection oven. We had problems with the digital display on 4 occasions where a technicians cam out and made some adjustments to the "contacts' with in the circuit board, only to have the problem reoccur. Each trip for this service cost us $55.00.
Then in August on 2008, it went out and they decided to order a complete new circuit board to try to fix the problem. another $55.00 service call.
This lasted until march of 2009 when it went out again., Again they sent somebody out and another $55.00 later they ordered the same parts again. The tech they sent was lost and knew very little about this appliance and when I asked if he was certified by GE, he said yes but a long long time ago. We informed American Home Shield about our displeasure about repeated attempts to fix the same problem and the expense we were going through to just try to keep it working, and that we felt they should replace the unit as is part of the warranty agreement. They said they could only give us $143.00 for a $800.00 unit as it was their cost to repair it.
Under protest, we agreed to try again, This same knuckle head returned with the new parts and install them and this repair last 6 days and it went out again. Again we asked for a replacement, but they said they would have to have it looked at by a tech to determine the repair diagnosis. We asked that the same tech NOT come back. They agreed to send out another tech or owner of the repair service to take a look.
A few days later, guess who showed up? Yes, the same poorly trained tech we asked not come back. He fiddle with it and ended up totally disabling the unit so nothing worked. We called and complained so they sent out another tech from another of their repair service companies last Wednesday, May 15th. He said to us that he would order the parts but felt it would not solve the problem. He said these units had problems and we would continue to have the same problem, but he would order the parts. We said what we wanted was for him to tell AHS, the same thing he told us so we could get it REPLACED this time. He said he thought that they would do that. It was 6 days this morning and we had heard nothing from AHS, so I called and asked what the out come was going to be. I was told they were waiting on the report from the repair service who had been here last week. No follow up on their part and state parts would be ordered.
I asked to speak to a supervisor who was on very little help. I asked t speak to somebody above her, but was stone walled, and told she would have to put in a request for somebody to call me but it wouldn't be today that I would hear back.
Now I ask you, who in their right mind would pay $42 to 43.00 per month for a warranty service like this? I should pay $150 to $200 per year for the joy of repairing the same appliance over and over? It was new when installed in our home May, 2007. It is out of warranty from the factory now and the service I paid for is not doing the right thing. My new service was due for renewal on May 14th, 2009. I have made no payments and they are writing and asking why we are delinquent. DUH!
The freeman in texas