AMERICAN TRUCKERS LEGAL ASSOCIATION/CROWNE ONE NETWORKAMERICAN TRUCKERS LEGAL ASSOCIATION PUT CANCELED PREPAID LEGAL SERVICES ON CREDIT REPORT MAY 2009 A YEAR AFTER STOPPING SERVICE TACOMA, WASHINGTON

Per our investigation of the above complaint, we provide the following facts documented in our records:

This person telephoned our office on the date of January 5, 2006 at 6:55 a.m. PST; seeking assistance with a Logbook violation.

It was explained to this person that in order for American-Truckers Legal Association (ATLA) to assist him with a ticket he already had, he would have to join under the Pre-Existing Program.  Under that program, the member was paid up for his dues for eight months, was covered for eight months, and then dues for $38.50 were automatically billed each month unless the member cancelled in writing.  This member was also informed that any additional cost for an attorney for the pre-existing tickets, although discounted, and at a flat fee, would have to be paid by him.  This member accepted these terms by rendering payment and joining ATLA.

Between the dates of January 5, 2006 and May 30, 2008, this member submitted 9 tickets to ATLA.  We processed, reviewed, and connected them as appropriate to flat-fee, discounted attorneys in our membership network; as promised.  This member received services from us.

There is no recorded telephone call from this member on 8-15-2008.  In fact, the billing notes show that he received billing statements with warnings about upcoming collection action on
11/12/08, 12/12/08, and 1/12/09.  He remained silent about these.  The only prior conversation with this member was about his balance on 8/29/07 to very an address change.  The next telephone conversation was on 7/27/09 as a result of his credit report showing collection
action through Crowne One.

The balance forwarded to Crowne One for collections is legitimate.  This member stated that membership polices changed.  However, the policy of canceling in writing was never changed during his membership with ATLA.  This policy remains intact to this day.

It is ATLAs firm position that when a member joins the membership, it is their responsibility to operate under the policies of the membership.  Had this member telephoned when he received the billing statement warnings, we would have advised him that cancellations need to be written (in accordance with membership policies).  We could have helped him circumvent collections and worked with him to pay off his balance.  He did not inquire, but ignored the outstanding balance.


Sincerely,


Gail
Administrative Services Director

the report I filed has nothing at all to do with chevrolet