- Report: #966599
Report - Rebuttal - Arbitrate
Complaint Review: AMI Clubwear
AMI Clubwear14273 Don Julian Road Internet United States of America
AMI Clubwear DON'T PURCHASE!!! They don't fulfill orders, Internet
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I only received a confirmation email of my order and on Nov 6. 2012, I received a second email that my order shipped with just the 1 item Lavender Deep V Neck Ruched Elastic Waistband Sexy Romper, not the Shoes. This company didn't bother to email me and inform that the shoes did not ship due to a manufacturer defect, in which had I been contacted I would've opted to cancel the entire order and receive a full refund. I literally only ordered from this company to get the shoes only. I called 2 times on Nov 7, 2012 and spoke with two CSR reps, the first name I couldn't remember.
The other rep was Duke and he promised me that if my original ordered item could not be ship that I could choose two alternate items from their site and he'd make sure one pair shipped Thursday overnight. He also promised a call back. On Nov 8, 2012 I called customer service back and spoke with Gloria who assured she'd personally call back with the shipment updated info. Nevertheless I didn't receive any call backs and with my 3rd call to Gloria, her supervisor told me I couldn't substitute another item in place of my shoes after Duke made a promise I could.
DON'T PURCHASE FROM THIS CHEAP COMPANY!!! Even sitting on hold for customer service can be up to an hour wait
This report was posted on Ripoff Report on 11/08/2012 05:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/AMI-Clubwear/internet/AMI-Clubwear-DONT-PURCHASE-They-dont-fulfill-orders-Internet-966599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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