• Report: #453478

Complaint Review: AMK*PTH Amerimark

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  • Submitted: Tue, May 19, 2009
  • Updated: Fri, August 27, 2010

  • Reported By:Douglaston New York
AMK*PTH Amerimark
http://www.amerimark.com Internet U.S.A.

AMK*PTH Healthy Living In OhioAMK*PTH Amerimark AMK*PTH Healthy Living used my credit card number and billed me $29.99 per month since July 2007 Ohio Internet

*General Comment: I did get a substantial refund

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I made a $15.98 purchase from AMK*PTH Healthy Living in May 2007. Little did I know that they would use my credit card information to bill me $29.99 every month, up to today.
In May or June 2007, I had a phone call from AMK*PTH asking me if I'd be interested in a supplemental health program called "Passport To Health." To be polite I agreed to them mailing me some literature about it.
I received that literature about Passport To Health; I skimmed over and then threw it away because I wasn't interested in it.
HERE'S WHERE THE SCAM COMES INTO PLAY:
What I didn't know, was that there was a return mail envelope that had to be signed and mailed back -- to stop them from automatically enrolling you in their Passport To Health service. If you failed to catch this, they automatically began charging $29.99 per month for their service.
I was a dummy for not carefully reviewing my credit card statements. I never noticed their charge every month since July 2007 until today, May 2009.
I was livid when I realized what was going on. I telephoned them; spoke to a woman named Betty, who became irritable after telling her I wanted this billing to stop, and wanted a refund. Betty was the one who told me about the return envelope nonsense. The implication was that I, the customer, caused this by not reading the literature carefully, and not sending that card in. I said to her, "Sounds like fraud to me!"
She claimed that AMK*PTH would credit my credit card account for $663.77.
I'm waiting to see what happens next.

RFJJMR
Douglaston, New York
U.S.A.

This report was posted on Ripoff Report on 05/19/2009 05:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/AMKPTH-Amerimark/internet/AMKPTH-Healthy-Living-In-OhioAMKPTH-Amerimark-AMKPTH-Healthy-Living-used-my-credit-card-453478. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

I did get a substantial refund

AUTHOR: Freond - (USA)

I have no intention of defending Healthy Living, but, amazingly enough, I did get a very substantial refund of about $1,200.00.  I called the toll-free number on the credit card statement, and first canceled the service and got a recorded message that the last month's bill would be reversed.  Then I called again and when through the choice to get to a real person.  I told the phone rep that my elderly mother had not ordered the service, had never used it, and had no idea what it was.  I said I wanted a refund of all amounts back to 2006.  She immediately transferred me to someone else, and I firmly but politely repeated my request, short and to the point.  She asked me to hold on and I heard her clicking away.  Then she said she had processed a refund to the card for all amounts paid.  I was amazed; no arguing, no begging, just a very quick conversation that ended exactly how I wanted it to.  She told me the amount, over $1200.  Two days later, I checked my credit card account online, and saw the credit there, just as described.

If I read this response, I'd probably think it was a pack of lies from a company employee, but I assure you it is not.  My mother has recently gone into a nursing home and I've taken over her finances.  This month's bill only included the $29.99 charge, so I know it had to be bogus or a scam.  I was shocked when I researched the back statements, and found it had been going on every month for years.  The credit card fraud department admitted that they were familiar with company (without saying anything libelous, of course), and said that I should call Healthy Living first, to try to get satisfaction from them.  If not, I could call the card company again.
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