- Report: #453599
Report - Rebuttal - Arbitrate
Complaint Review: AMP Security Systems
AMP Security Systems815 W. University Parkway Orem, Utah U.S.A.
AMP Security Systems AMP Security systems WILL lie about the terms of service Orem Utah
*General Comment: help
*REBUTTAL Individual responds: AMP alarm system
*Consumer Comment: same thing, AMP lies to people
*UPDATE Employee: AMP Alarm
*Consumer Comment: It all adds up if you do the math
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I was told several times that the fees I would be accountable for are a one time $99 fee, a $27 permit fee, and then my monthly fee of $47.99 a month. I was also told several times, and this is where they will claim that I was just confused, that if I send a voucher in to my insurance company, that I would get a discounted home owner's insurance rate AND a discounted monthly rate with AMP. When I sent in the voucher to my h*o insurance, my discount was $14 a year, which is quite a bit less than the 5 - 10% that AMP told me it would be. When I inquired about the discounted monthly rate with the company, the rep told me that the monthly fee is fixed with AMP, and where I save the money is through the insurance company. This is not what was flat out told to me (i'm not kidding) 6 times when they were in my home. This is exactly what he said, "When you send in the voucher, you get a discounted rate with your insurance company, then if you contact us and let us know you've sent it in, your monthly payment will go down to $37.99 a month."
There's nothing confusing about that. It's just a flat out lie.
Here's the real kicker though. It was explained more than once what the fees are that I'm responsible for, and that I have 5 days to decide if I want to keep the service. Everything was fine for the first 5 days, but on the sixth day, AMP took $147.99 out of my checking account. This fee was not explained, and certainly not anything I agreed to or signed for. Gee, isn't that convenient how the fee gets posted only after the allowed time to discontinue service? Now, when I try to contact AMP they will not respond, and since it's the 6th day, they will not allow me to cancel the service and get the alarm out of my home.
I guess it's a good thing for me that we have attorneys in the family. Do not listen to this company. They are liars. They will take your money and tell you completely different things every time you talk to them.
St. Paul, Minnesota
This report was posted on Ripoff Report on 05/20/2009 07:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/AMP-Security-Systems/Orem-Utah-84058/AMP-Security-Systems-AMP-Security-systems-WILL-lie-about-the-terms-of-service-Orem-Utah-453599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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