ED Magedson – Founder
AMSOUTH/REGIONS BANKBrimingham, Alabama United States of America
godaddy.com charged my debit card an automatic debit fee of 6.99 when my auto-renew feature was SUPPOSED to be OFF. their third-party merchant, the reprehensible CERTEGY, TWO WEEKS LATER charged me 30.00 for the returned 6.99. BOTH of these overdrew my account with REGIONS BANK which then caused an avalanche of overdraft fees totalling $140.00! even though godaddy promptly reversed the 6.99, REGIONS refused to return my overdraft fees that this caused, stating that i have to get these BIG BUSINESSES to pay them, since 'they' caused them. Regions knows, of course, that i have NO chance of convincing the Big Guys to admit fault and pay these fees.
The Managers at Regions have said that if i get something in writing from godaddy then 'they'll see what they can do'.
After no less than 5 phone calls to godaddy's Cust. Service, who promised return phone calls from management WHICH NEVER HAPPENED, i've been on the phone with godaddy's "President's Office" (480-505-8828), and left them my Branch Manager's email address and FaX # - and they eventually DID send my branch manager a letter, although they didn't exactly accept responsibility... in the meantime, i was getting collection notices for the 30.00 from CERTEGY THAT SHOULD NEVER HAVE BEEN APPLIED IN THE FIRST PLACE.
after hearing of this complaint at another consumer complaints website, and even with it being QUITE obvious that godaddy.com erred and refunded my fees, Regions gave me 10 days to close my account.
CLOSED MY ACCOUNT, because i complained of the overdraft fees that occurred through the error of a third party.
the response from my Branch Mgr when i explained (emphatically) that this was NOT my error, that it was the merchant's error, was simply that "it's not the bank's fault". this is what they continued to say.
PEOPLE, avoid Regions Bank unless you intend to keep a lot of money with them (which seems to be their standard for customer appreciation) - THEY DO NOT CARE.
This report was posted on Ripoff Report on 03/11/2010 07:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/AMSOUTHREGIONS-BANK/Brimingham-Alabama-/AMSOUTHREGIONS-BANK-third-party-error4-NSF-feesRegions-CLOSED-my-account-Brimingha-579747. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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