• Report: #282439

Complaint Review: AOL- America Online

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  • Submitted: Thu, November 01, 2007
  • Updated: Thu, November 01, 2007

  • Reported By:DC District of Columbia
AOL- America Online
Internet U.S.A.

AOL (America Online) Criminal Billing Fraud, Irresponsible Business Practices, Throws away complaints Internet

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I tried AOL and my account did not start up/activate like I was told it was going to so I was told by their tech support to just call & give them by credit card again. I eventually had to do this three times - very strange. I was told my credit card would not be charged again & again when I did this.

I eventually got my internet up and running but discovered I had three separate (monthly) charges on my credit card for AOL monthly service.

I'll spare the horror of what happened over the course of a week with AOL, but the final result is AOL would NOT reimburse me for instructing me to keep calling back (& giving them my credit card again & again). So I finally threatened them with criminal prosecution via their local Police dept in their City/State. They just transferred me around on the phone like little muppets pretending to be making progress on the situation. I reasonably gave up on them. I simply had my credit card company take care of it. I had to file a criminal report against AOL.

AOL doesn't seem to care about ANYTHING but someone's money.
I later followed up to see what happened regarding all the complaints I filed against various departments for covering up facts/obstruction of justice/criminal fraudulent billing. Their responses were that they had 'no record' of any of my complaints, ever. I was simply shocked at their ultimate disregard for responsibility.

Beware of AO(hell). Let them drown themselves in their own indifference - don't ever trust them!

Mark
DC, District of Columbia
U.S.A.

This report was posted on Ripoff Report on 11/01/2007 06:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/AOL-America-Online/internet/AOL-America-Online-Criminal-Billing-Fraud-Irresponsible-Business-Practices-Throws-away-282439. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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