• Report: #180634

Complaint Review: AOL And Qwest

  • Submitted: Sat, March 11, 2006
  • Updated: Sat, March 11, 2006

  • Reported By:Olympia Washington
AOL And Qwest
AOL.com and Qwest.com Internet U.S.A.

AOL America On Line And Qwest deceptive advertising, won't honor prices listed in AOL high speed internet promotion Washington

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AOL's is currently running a promotion for high speed internet at "$22/mo. for 12 months, AOL annual plan $3.90/mo., AOL High Speed annual plan for $3.90/month, Qwest DSL Deluxe for $22.00/mo. Total is $25.90 per month. Valid from Jan. 30, 2006 until Apri. 08, 2006."

The first of February I signed up for high speed internet through AOL. When I received my first Qwest bill, I noticed I had been charged $24.99 for Qwest DSL Deluxe, instead of $22.00 quoted in AOL's promotion.

I have made numerous calls to AOL and Qwest regarding the $22.00 price advertised by AOL versus the $24.99 actual charge. The response I receive from AOL is: "You are being charged $3.90 per month for AOL, as correctly stated in the promotion. AOL is not responsible for Qwest charges so you must contact Qwest." The response I receive from Qwest is: "You are being charged $24.99 per month (plus taxes and regulatory surcharges). If AOL's promotion inaccurately quotes Qwest DSL Deluxe for $22.00 per month, then it's AOL'S error and AOL is responsible for crediting your account the $2.99 difference every month."

Neither AOL nor Qwest is willing to research the issue to determine why AOL is promoting Qwest DSL Deluxe for $22.00 per month and Qwest is charging $24.99 per month. This AOL promotion continues to run. I am just the first of many AOL and Qwest customers that will experience the same discrepancy in charges and will receive no satisfactory response or resolution.

Olympia, Washington

This report was posted on Ripoff Report on 03/11/2006 04:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/AOL-And-Qwest/internet/AOL-America-On-Line-And-Qwest-deceptive-advertising-wont-honor-prices-listed-in-AOL-hig-180634. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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