- Report: #252994
Report - Rebuttal - Arbitrate
Complaint Review: AOL PREMIUM SERVICES VOICEMAIL MUSIC
AOL PREMIUM SERVICES VOICEMAIL MUSICAnza, California U.S.A.
AOL PREMIUM SERVICES VOICEMAIL MUSIC They continue to charge you every month even after you call to cancel 7 times Anza California
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Today when I saw the charge again, I got really upset. $5.95 per month for 2 years is $142. It's really starting to add up. I called 1-866-265-4415 which is the number listed on my bank statement next to the AOL voicemail charge. The customer service person named Fran would not let me talk to a manager or supervisor. She refused to give me the mailing address for AOL voicemail office. Why she couldn't give out the mailing address, I don't know. That is weird.
I had the same troubles canceling my AOL music now account which is another type of AOL premium services. I had to call three times to get them to stop charging me the monthly fees for it.
I was very clear that I wanted my account canceled every time I called AOL. I'm frustrated, and disappointed that AOL is treating me like this. I had an AOL account in good standing for over 7 years. Not sure what my next move is. I either need to call my bank to block them which may risk my good credit, or check into small claims court.
This report was posted on Ripoff Report on 06/07/2007 12:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/AOL-PREMIUM-SERVICES-VOICEMAIL-MUSIC/Anza-California-92539/AOL-PREMIUM-SERVICES-VOICEMAIL-MUSIC-They-continue-to-charge-you-every-month-even-after-yo-252994. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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