- Report: #116360
Report - Rebuttal - Arbitrate
Complaint Review: AOL / Time Warner America Online
AOL / Time Warner America OnlineDulles, Virginia U.S.A.
AOL / Time Warner America Online ripoff Deceptive / Fraudulent practices - they won't cancel my account! Dulles Virginia
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About 4 weeks later, we received a letter from AOL thanking us for re-opening our account! This was never authorized by us, and neither one of us had signed onto AOL since we got the cable modem working. He called again, and was put through the same scenario, where after 30 minutes on the phone, they told him they would cancel the account, but again provided no cancellation number. Two weeks later, we received another letter, thanking us again for staying on with AOL. They also posted a charge for October/November on my credit card. I called this time and finally got a cancellation number, though I have yet to receive confirmation. I also had the credit card company treat it as theft and closed the account number. I'm waiting to see if they start charging another credit card that my husband had previously used for AOL (he switched it at some point).
Interestingly, I was reading some of these rip-off reports and noticed a few about Trilegiant Corp. I had noticed a while back that we were mysteriously having unauthorized charges from "Shoppers Advantage" (one of the names Trilegiant does business under) post to our credit card. I had no idea this was AOL-related until now. I also found out that AOL settled a suit filed by the FTC relating to their service cancellation practices - apparently not much has changed.
New Bedford, Massachusetts
This report was posted on Ripoff Report on 11/05/2004 03:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/AOL-Time-Warner-America-Online/Dulles-Virginia/AOL-Time-Warner-America-Online-ripoff-Deceptive-Fraudulent-practices-they-wont-canc-116360. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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