• Report: #456873

Complaint Review: AOL Time Warner

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  • Submitted: Sat, May 30, 2009
  • Updated: Sat, May 30, 2009

  • Reported By:Redondo Beach California
AOL Time Warner
22270 Pacific Blvd Dulles, Virginia U.S.A.

AOL Time Warner How AOL rewards loyalty: Acct Cancelled w/o Notice or Explanation! Need my Saved Emails, Contacts, Stored Business/Personal Info from last 10 Years! Dulles Virginia

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I am in exactly the same situation. None of the master screennames of this account were notified that we had committed a TOS Violation. Strangely, I couldn't get into two of my accounts last month, had to reset the passwords, and believing it was possibly due to being hacked by a virus that took down my system a couple of months back, I checked both Sent Mail folders to be sure no Spam had been sent. None was found, and as the other 3 Screennames on the account had no problems, and I'd changed my password, I figured I was fine.

A few weeks later, same problem, can't login, but this time, password reset not working. This was 2 days ago. I called and when I finally managed to bypass the whole 'AOL won't let you talk to a live person if this isn't a paid account' deal, got a live person and they told me the same ridiculous nonsense. 'I'm sorry but we can't give you any information, you must contact the CAT Team in Virginia'. I live in California! How is that going to help me get back into business anytime soon, if they even answer?!?

Yes, it is now a Free account. But We were loyal PAYING customers for almost a decade! We still clicked on your links, used your site, and helped rack up ad revenue...

Tiger, if you can help me, one of my screennames is mianova00, my primary one is too personally identifying to add here, but the main one was polosur.

Unitedwestand
Redondo Beach, California
U.S.A.

This report was posted on Ripoff Report on 05/30/2009 12:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/AOL-Time-Warner/Dulles-Virginia-20166/AOL-Time-Warner-How-AOL-rewards-loyalty-Acct-Cancelled-wo-Notice-or-Explanation-Need-my-456873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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