• Report: #9741

Complaint Review: AOL

  • Submitted: Thu, December 20, 2001
  • Updated: Thu, December 20, 2001

  • Reported By:Montmorenci SC
Nationwide U.S.A.

AOL Contact Numbers!

*0: All the AOL numbers one could ever want...

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I used to do technical support for AOL. I heard all of the complaints. I know how they try to sell you stuff when you don't want it. I know how rude some of the people can be when you call in to ge help. I have a large list of customer service numbers for those who need tham.

Look below...


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This report was posted on Ripoff Report on 12/20/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/AOL/nationwide/AOL-Contact-Numbers-9741. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 0

All the AOL numbers one could ever want...

AUTHOR: - ()

800# AOLNet ($6/Hr Surcharge)

P- 1-800-716-0023

800# Canada ($12 US/ C $16 )

P- 1-800-318-2265

888# X2 ($6/Hr Surcharge)

P- 1-888-265-4736

Access Numbers

P- 1-888-265-8005

AOL AAdvantage Program Information

-AOL AAdvantage Department-

I- #9439 P- 1-877-247-2058

AOL AAdvantage Account Information

-American Airlines Account Department-

P- 1-800-882-8880

AOL Anywhere (CE and Palm Support)

P- 1-888-235-0893

Queue Hours: 10AM - 12Midnight EDT 7 days a week

AOL Canada (All support)

P- 1-888-265-4357

AOL Investor Relations SN: AOLIR@aol.com

P- 1-703-265-2741

AOL Long Distance Service

P- 1-888-825-5265 (1-888-TALK-AOL)

AOL Long Distance Complaints

P- 1-877-872-9961

AOL Mexico (All support)

P- 01-800-522-3000

This number is exclusive to Mexico (ONLY works when a person is calling from

Mexico); NOT valid when calling from other countries.

AOL Mexico (Sponsered Account Test)

P- 1-888-719-9621

AOL On Your Phone Bill

P- 1-888-839-8458

AOL On Your Phone Bill Authorization

P- 1-866-486-0329

AOL PLUS (Satellite/DSL)

P- 1-888-849-3200

AOL Puerto Rico

P- 1-888-265-1111

AOL Subscription by Phone

P- 1-800-466-5463


P- 1-800-827-5808 also P- 1-703-481-2633

AT&T WorldNet

I(W)- #8156 P- 1-800-400-1447

Billing (Member Payment)

I- #9923 P- 1-888-265-8003

Handles billing issues for AOL members.

CAT Appeals/Screen name/Password

I- #9926 P- 1-888-265-3733

P- 1-888-265-8004

Handles the CAT Appeals process. When a member's account has been terminated

for a TOS violation, this queue evaluates whether the account can be

reactivated. In addition, they handle resetting member passwords.

Cendant National Values Program

I- #9480

Cendant Cancellations (all memberships)

P- 1-800-843-7777

Check Authorization

P- 1-800-741-7610

When a member creates an account using a checking account as billing method,

we are required to verify the accuracy of the information before the account

can be used. Check Authorization handles these calls.

CompuServe (General Support)

P- 1-800-848-8990

This is the main queue for all CompuServe issues.

CUC National Values Program

I- #9485

CUC Cancellations (all memberships)

P- 1-800-843-7777

Digital City

P- 1-877-AOL-LOCAL

Addresses any inquiries regarding the AOL Digital Cities program.

DSL Queue

P- 1-888-849-3200 (Billing, Tech and Saves)

Queue Hours: 8AM- 1AM EDT 7 days a week

Handles issues specifically related to AOL's DSL partnerships. This is a

special AOL service that includes broadband content and is cobranded with a

telephone carrier. This queue does not handle issues for callers not

enrolled in the cobranded AOL program. Those callers should be referred to

their ISP for assistance.

Fraud/Research (AOL)

I- #9930 P- 1-800-307-7969

Assists members with nontechnical, non-CAT related Compromised/Unauthorized

account issues for AOL.

CompuServe Fraud member's must call (P) 1-888-237-8638 for assistance.

Gateway.net Support

P- 1-888-395-2051

T- # 9919

Handles technical and billing issues for members of the Gateway.net ISP.

Gateway 'Instant AOL' Support

P- 1-877-485-1465

Handles warrenty claims and hardware issues with the Instant AOL device.

Globalnet International Support

I(W)- #8383 P- 1-703-264-1184

Provides assistance for members with US AOL accounts who are currently

outside the United States.

Invoice Accounts

I- #9801 P- 1-888-833-1819

Handles billing issues for members with Invoice billed accounts.


P- 1-972-308-9960 (order software)

P- 801-492-2600 (tech support)

Member Save

I-#9970 From all Member Pay Queues

I-#9927 From all other queues

W-#8989 Only from Member Pay Queues

P- 1-888-265-8008

Handles all inquiries regarding account cancellation.

Microsoft Support

Standard Support: P- 1-425-635-7000 (Toll Call - Fee-Based Support only)

Internet Explorer Support: P- 1-425-635-7123 (Toll Call - Fee-Based

Support Only)

Orders/Sign Up By Phone

I- #9924 P- 1-888-265-8002

Handles both software orders and Sign Up By Phone.

Overhead Account Support

P- 1-877-440-7372 I- #9256 I(W)- #8256

This queue handles issues for members using overhead accounts.


I- 9932 P- 1-888-265-4042

Processes AOL account reactivation.

Registration Assistance (Non Technical)

P- 1-800-827-0035

Assists members with nontechnical registration help.

Sales/Product Info

P- 1-888-265-8001

Handles inquiries about AOL inc. products and order inquiries.

Sales/Save to Tech (All Queue)

I- #8161 (WinTech)

I - #8163 (Mac Tech)

Cold Transfer - #9920 (WinTech)

Cold Transfer - #9922 (MacTech)

Special transfer code for the Saves queue to direct transfer to technical


Spin Off Sub Accounts

P- 1-888-758-0297

Queue handles inquiries about Spin Off Sub Accounts.

TCS (For Employees)

P- 1-888-827-0550

Handles time off requests for Internal employees.

Tech - Windows

I- #9920 P- 1-888-346-3704

Handles all technical support questions for the AOL Windows client.

Tech - Mac

I- #9922 P- 1-888-265-8007

Handles all technical support questions for the AOL Macintosh client.

Time Warner (Questions about Magazine Subscriptions)

P- 1-800-895-2068

Time Warner (Questions about TW Employee Program)

P- 1-800-664-1789

TTY Support (US and Canada)

P- 1-800-759-3323

Technical and Billing support for the hearing impaired.

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