• Report: #9741

Complaint Review: AOL

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, December 20, 2001
  • Updated: Thu, December 20, 2001

  • Reported By:Montmorenci SC
AOL
Nationwide U.S.A.

AOL Contact Numbers!

*0: All the AOL numbers one could ever want...

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I used to do technical support for AOL. I heard all of the complaints. I know how they try to sell you stuff when you don't want it. I know how rude some of the people can be when you call in to ge help. I have a large list of customer service numbers for those who need tham.

Look below...

Christy

Click here to read other Rip-off Reports on AOL

This report was posted on Ripoff Report on 12/20/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/AOL/nationwide/AOL-Contact-Numbers-9741. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on AOL

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 0

All the AOL numbers one could ever want...

AUTHOR: - ()

800# AOLNet ($6/Hr Surcharge)

P- 1-800-716-0023



800# Canada ($12 US/ C $16 )

P- 1-800-318-2265



888# X2 ($6/Hr Surcharge)

P- 1-888-265-4736



Access Numbers

P- 1-888-265-8005



AOL AAdvantage Program Information

-AOL AAdvantage Department-

I- #9439 P- 1-877-247-2058



AOL AAdvantage Account Information

-American Airlines Account Department-

P- 1-800-882-8880





AOL Anywhere (CE and Palm Support)

P- 1-888-235-0893

Queue Hours: 10AM - 12Midnight EDT 7 days a week



AOL Canada (All support)

P- 1-888-265-4357



AOL Investor Relations SN: AOLIR@aol.com

P- 1-703-265-2741



AOL Long Distance Service

P- 1-888-825-5265 (1-888-TALK-AOL)



AOL Long Distance Complaints

P- 1-877-872-9961



AOL Mexico (All support)

P- 01-800-522-3000

This number is exclusive to Mexico (ONLY works when a person is calling from

Mexico); NOT valid when calling from other countries.



AOL Mexico (Sponsered Account Test)

P- 1-888-719-9621



AOL On Your Phone Bill

P- 1-888-839-8458



AOL On Your Phone Bill Authorization

P- 1-866-486-0329



AOL PLUS (Satellite/DSL)

P- 1-888-849-3200



AOL Puerto Rico

P- 1-888-265-1111



AOL Subscription by Phone

P- 1-800-466-5463



AOL Tech BBS

P- 1-800-827-5808 also P- 1-703-481-2633



AT&T WorldNet

I(W)- #8156 P- 1-800-400-1447



Billing (Member Payment)

I- #9923 P- 1-888-265-8003

Handles billing issues for AOL members.



CAT Appeals/Screen name/Password

I- #9926 P- 1-888-265-3733

P- 1-888-265-8004



Handles the CAT Appeals process. When a member's account has been terminated

for a TOS violation, this queue evaluates whether the account can be

reactivated. In addition, they handle resetting member passwords.



Cendant National Values Program

I- #9480



Cendant Cancellations (all memberships)

P- 1-800-843-7777



Check Authorization

P- 1-800-741-7610



When a member creates an account using a checking account as billing method,

we are required to verify the accuracy of the information before the account

can be used. Check Authorization handles these calls.



CompuServe (General Support)

P- 1-800-848-8990

This is the main queue for all CompuServe issues.



CUC National Values Program

I- #9485



CUC Cancellations (all memberships)

P- 1-800-843-7777



Digital City

P- 1-877-AOL-LOCAL

Addresses any inquiries regarding the AOL Digital Cities program.



DSL Queue

P- 1-888-849-3200 (Billing, Tech and Saves)

Queue Hours: 8AM- 1AM EDT 7 days a week



Handles issues specifically related to AOL's DSL partnerships. This is a

special AOL service that includes broadband content and is cobranded with a

telephone carrier. This queue does not handle issues for callers not

enrolled in the cobranded AOL program. Those callers should be referred to

their ISP for assistance.



Fraud/Research (AOL)

I- #9930 P- 1-800-307-7969

Assists members with nontechnical, non-CAT related Compromised/Unauthorized

account issues for AOL.



CompuServe Fraud member's must call (P) 1-888-237-8638 for assistance.



Gateway.net Support

P- 1-888-395-2051

T- # 9919

Handles technical and billing issues for members of the Gateway.net ISP.



Gateway 'Instant AOL' Support

P- 1-877-485-1465

Handles warrenty claims and hardware issues with the Instant AOL device.



Globalnet International Support

I(W)- #8383 P- 1-703-264-1184

Provides assistance for members with US AOL accounts who are currently

outside the United States.



Invoice Accounts

I- #9801 P- 1-888-833-1819

Handles billing issues for members with Invoice billed accounts.



McAfee

P- 1-972-308-9960 (order software)

P- 801-492-2600 (tech support)



Member Save

I-#9970 From all Member Pay Queues

I-#9927 From all other queues



W-#8989 Only from Member Pay Queues



P- 1-888-265-8008

Handles all inquiries regarding account cancellation.



Microsoft Support

Standard Support: P- 1-425-635-7000 (Toll Call - Fee-Based Support only)



Internet Explorer Support: P- 1-425-635-7123 (Toll Call - Fee-Based

Support Only)



Orders/Sign Up By Phone

I- #9924 P- 1-888-265-8002

Handles both software orders and Sign Up By Phone.



Overhead Account Support

P- 1-877-440-7372 I- #9256 I(W)- #8256

This queue handles issues for members using overhead accounts.



Reactivations

I- 9932 P- 1-888-265-4042

Processes AOL account reactivation.



Registration Assistance (Non Technical)

P- 1-800-827-0035

Assists members with nontechnical registration help.



Sales/Product Info

P- 1-888-265-8001

Handles inquiries about AOL inc. products and order inquiries.



Sales/Save to Tech (All Queue)

I- #8161 (WinTech)

I - #8163 (Mac Tech)

Cold Transfer - #9920 (WinTech)

Cold Transfer - #9922 (MacTech)

Special transfer code for the Saves queue to direct transfer to technical

support.



Spin Off Sub Accounts

P- 1-888-758-0297

Queue handles inquiries about Spin Off Sub Accounts.



TCS (For Employees)

P- 1-888-827-0550

Handles time off requests for Internal employees.



Tech - Windows

I- #9920 P- 1-888-346-3704

Handles all technical support questions for the AOL Windows client.



Tech - Mac

I- #9922 P- 1-888-265-8007

Handles all technical support questions for the AOL Macintosh client.



Time Warner (Questions about Magazine Subscriptions)

P- 1-800-895-2068



Time Warner (Questions about TW Employee Program)

P- 1-800-664-1789



TTY Support (US and Canada)

P- 1-800-759-3323

Technical and Billing support for the hearing impaired.



Click here to read other Rip-off Reports on AOL
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory