AON Hewitt Invalid Pass Words and mixed-up Health Insurance Coverage Lincolnshire Illinois

AON Hewitt had been chosen to serve as an outsourced company to administer Benefits for a large company.  Ordered a password four month ago in order to access our benefits account online. On 1/22/13 we finally received a password, and ten minutes after postal delivery, I tried to log onto its Website, also calling their Customer Service, only to find out that the Password was not valid. Was told that they had mailed another on to be received shortly, which also will not be working. Calls to their Center, also confirmed that the two passwords won't be valid either. Now, we are locked out of their Web Site.  We also tried to order prescriptions, and it seems that this compnay put us with Medicare Part D, which we never agreed to.  Having been in contact with their Customer Service for over one week, and promised calls from a Supervisor had not been returned, along with  its Executive Group to cancel Medicare Part D, and returning us to the previous Health Insurance/Prescription coverage.  Tried to contact the Executive Group today, and the Receptionist refused to connect me to the person, being told that they are not able to help us straighten out this confusion.  In the meantime, we are unable to receive our prescriptions in a timely manner, and a Supervisor told us to pay cash for the prescriptions and get a refund from the mail pharmacy. I have never in my professional life dealt with a company like that.