• Report: #176268

Complaint Review: AP9 Passport To Fun - 24 Protect Plus - Bargain Network

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  • Submitted: Tue, February 14, 2006
  • Updated: Tue, April 15, 2008

  • Reported By:richmond Virginia
AP9 Passport To Fun - 24 Protect Plus - Bargain Network
bargain.com Internet U.S.A.
  • Phone: 888-840-6303
  • Web:
  • Category: Internet

AP9 Passport To Fun - 24 Protect Plus - Bargain Network ripoff, unauthorized charges, bad customer service Internet

*Consumer Suggestion: What to do about bogus charges

*Consumer Comment: 24ProtectPlus FRAUDLUENTLY charged my cc with NO authorization from me or my household

*UPDATE Employee: Not a Ripoff, Just confusion

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There is a connection between Bargain Network, 24 Protect Plus and Passport to Fun. These companies are scams!!

I signed on with "Bargain Network" to look for houses and authorized "24 Protect Plus" to send me coupons and such for FREE for 3o days. When nothing showed up in the mail on the 28th day I called and cancelled my membership. About a month later a charge of $16.95 showed up on my account.

When I called my credit card company they told me it was from a company called Continuity in CT, which I have never heard of. I called the number on the credit card bill and the unprofessional woman on the phone said it was not from Continuity but from some infomercial on tv, which was NOT TRUE.

I informed her that I believe it was from 24 Protect Plus because all the companies I mentioned have "AP9" in front of there names.

Clearly the mentioned companies are very confused seeing they could'nt even tell me where the charges orginated from. They said they would reverse the charge, but I cannot yet confirm if they will because this all happened in the last 30 min.

SO beware of these companies and do not give them your credit card number.

Stephanie
richmond, Virginia
U.S.A.

This report was posted on Ripoff Report on 02/14/2006 04:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/AP9-Passport-To-Fun-24-Protect-Plus-Bargain-Network/internet/AP9-Passport-To-Fun-24-Protect-Plus-Bargain-Network-ripoff-unauthorized-charges-bad-176268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

What to do about bogus charges

AUTHOR: Themis - (U.S.A.)

If the charge is to your credit card, use the chargeback rights that Congress wrote into the credit card laws, as follows. Write the credit card company at the address on the back of the bill, identifying the transaction merchant, amount & date, state that you did not receive the services for which you were charged, and ask them to reverse the charge. Then explain, in non-incendiary language, and with dates and names, what happened. The credit card company is required by law to reverse the charge and investigate. I have needed to do this about 10 times in my life, and it has never failed. I paid for none of those transactions. Note that you must send the letter within 45 days of the billing date.

If instead, you gave them a debit card, you do not have the chargeback remedies. Don't use debit cards for transactions without some kind of immediate paper showing what you are paying for (e.g. phone transactions). In the absence of chargeback rights, complain to the BBB or take them to Small Claims Court.

Remember that if you give up, you help train these outfits that their unfair business practices are OK.
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#2 Consumer Comment

24ProtectPlus FRAUDLUENTLY charged my cc with NO authorization from me or my household

AUTHOR: Dc Bill - (U.S.A.)

24ProtectPlus is EVIL and FRAUDULENT. Im still in shock that they somehow ILLEGALLY obtained my cc information and charged my cc TWICE in a 30 day period without my authorization. total FRAUD and reported to them, my bank, police !
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#3 UPDATE Employee

Not a Ripoff, Just confusion

AUTHOR: Jeff - (U.S.A.)

Ok, I am a current employee and I can tell you a couple things that happen on each and every phone call we sign up.

1. We give out our Member services phone number with every call, as well as our website, so people can search through the houses database with information that is updated every day so it is more current than what is in the mailed homes package. We ask that the customer writes down all this information as we give it, so they can access their benefits sooner than through snail mail. After all the mail is good, but it is slow, and sometimes things get lost.

2. With every other program that Bargain Network members can try for a free 30 day trial, we give out the contact number for that individual company as part of our authorization to send the information out. These companies are owned by Bargain Network's parent company, Veritru, but calling bargain network to cancel does not cancel these other services. However, the member services representative would have access to those numbers and be able to give them out if the anyone asked for them.

3. At the begining of every call we explain that our calls are recorded and monitored for Quality assurance. This is for Bargain's protection and our customer's protection, and to make sure that people not getting proper authorization get terminated. We can not do anything with anyone's payment information that they do not specifically authorize, in compliance with FTC regulation. On top of that we are required to answer questions about the other services if asked. We are also a member of the real BBB and we will also give out that phone number if asked for it over the phone.

This program and the associated programs are legit. It seems like there was an issue with the mail in this instance. If the information packet we send out had not arrived during the 14 days we allot it in the mail, the member services number should have been called to get it all straightned out. With our sales we tell customers if they have any questions to call that number. Also, if there were any questions about the other program, the TSR who took the order would have been able to answer them at the time the order was taken, and after that the Member services representative would have been able to answer them after the order was taken. And either one of them could give the phone number for any of the associated programs.

I am sorry that this person couldnt use our service to find what she was looking for, and that there was any confusion about the order, but all the information should have been given to her before the sale was confirmed (she did say she authorized bargain and 24 protect plus) and on top of that if she had any questions or confusion after the sale, she had the phone number to call to answer those questions. Our service is legit, we provide easy searchable access to obscure and hard to find listings for forclosed property and auctions, and if the customer had taken time to address her issues there is a chance she would be praising the service instead of condeming it.
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