- Report: #277692
Report - Rebuttal - Arbitrate
Complaint Review: AP9 Savingsmart/PrivacyMatters123
AP9 Savingsmart/PrivacyMatters123savingsmart.com Internet U.S.A.
AP9 Savingsmart/PrivacyMatters123 TRICKY, your FREE credit report is NOT FREE! Intenet
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I called the 1-800 number listed by the charge descriptions. The customer service rep then had to explain to me that it was probably from a free credit report we had received. Free? My husband then confirmed that he had gotten a credit report, but was unaware that he now had a membership costing us $19.99 per month for unlimited access to our credit report. The customer rep would not reimburse any of the past charges, but agreed to cancel the membership. Since our card was close to the limit on some occasions, it also gave us over the limit charges on our card. Our FREE credit report ended up costing us $100's.
Just today I noticed that I have still been receiving the $1.00 charges. 6 months worth. These continued after I had cancelled the privacymatters membership. Apparantly the FREE credit report gave us memberships to more than 1 company. We have learned to read the fine print and check our credit card statements more often. But I have no respect for companies that trick you into things with their fine print.
Eagle Mountain, Utah
This report was posted on Ripoff Report on 10/08/2007 09:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/AP9-SavingsmartPrivacyMatters123/internet/AP9-SavingsmartPrivacyMatters123-TRICKY-your-FREE-credit-report-is-NOT-FREE-Intenet-277692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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