- Report: #219417
Report - Rebuttal - Arbitrate
Complaint Review: APEX Alarm & Monitronics Monitoring
APEX Alarm & Monitronics Monitoring5132 North 300West Provo, Utah U.S.A.
APEX Alarm & Monitronics Monitoring APEX almost burned our house down at timeof install MONITRONICS helped out but 16 mos. later we're being screwed with ! Provo Utah
After contacting their manager we were told that the reason it took so long was because of credtit issues. (My score was 719 at that time). This meant that we would now be charged close to what we were charged by Brink's for the monitoring but the system was FREE, and would be installed the next day. After several days went by I again called to complain about the "no show" and loss of time from work and finally an installer arrived that Friday. I DON'T REMEMBER SIGNING A CONTRACT, partly because the installer indicated that he was having trouble uploading the signal and that he would have to come back on Monday. That evening my son smelled a burning odor from the panel and we called Monitronics about what to do and they talked us through the process of disconnecting the entire system.
On Tuesday, two more techs showed up, with "ganagsta" tatoos all over and worked on the system all day, bitchin' about the first installer. They too couldn't figure out what was wrong; and for us, that was the last straw !
I called Monitronics and pushed my way hard into "Sarah's" office, the then CEO's secretary, (who is still the new CEO's secretary to this day - 11/07/06). She, in turn put a man on the phone by the nickname of "MAUI", ( a high level manager), and together they've apologized profusely for APEX's incompetence and recommended a local company of "Grand Canyon Security" and immediately hooked me up with their owner, by the name of "Steve", who dipatched his best man the following day and after two days of work and lot's of cursing of Apex's job, this guy got it right and the system worked fine for six months. NO MENTION OF CONTRACTS OR MONITORING FEES WERE EVER BROUGHT UP BY ANY OF THE PARTIES.(I asumed that Monitronics was going to auto-draft us for the monitoring since they told me that they purchased my agreemnt from APEX, and again, I assumed that they were referring to the original telephonic consent for the alarm.
We had a few false alarms and each time the operator would state that "This Is Apex Alarm Calling...", to which I would immediately and angrily respond by informing them (the operators) that we are no longer with this nightmare company and that Grand Canyon took over.(These exchanges are all recorded, being that it is a monitoring company's standard practice to record the calls). Each false alarm call would annoy me more and more every time I heard the name APEX and the breaking point was when on the seventh month, after bitchin' about this APEX BS) we started getting a "double-response". No sooner would we get off the phone canceling one call that another would come in. Unfortunately, at times, the follw-up call would come in 10-15 minutes later, when either we already left the house or went to bed, and, of course the police was dispatched and we'd either get the knock on the door or yet another $150 fine ! (six to date).
It seems that in today's corporate world one does not get heard until one spues out choice words in the ear of some higher-up and this person FINALLY "gets it", and does something about the complaint. So I threw a fit and some manager called the following day PROMISING to resolve this "ghost account" situation. Life resummed normally until last Friday at 5:30 pm, when I received a call, (as we were out the door to an anniversary dinner)from man claiming to be from our monitoring company with "an important update".I asked him if this could wait until Monday and Monday evening I've noticed I had a message from a "Devan Kline" (800)216-5232 xt.5007, tech support, asking me to call to take care of an urgent matter. I called and left a message and no one called back.
On Thursday evening (9:45pm) my son tripped the alarm accidentally and Monitronics called from (972)243-7443 to cancel and we did. As I was speaking to the Monitronics operator, I noticed a "call-waiting" call coming in and I picked it up. It was coming from (651)554-7443. being that it was late at night and I was awakened It didn't dawn on me that THE PROBLEM RETURNED ! I gave my cancel code and went back to bed, only to be awakened by the Phoenix Police at 11:40pm ! The officer told me that the PD received the call just 15 mins. ago. (GREAT SERVICE! ...doesn't dispatch for close to 45mins. after the alarm is received, I thought).
Now I was more than pissed! Just the thought of yet another unnecessary $150 false alarm bill, I called back Monitronics, who informed me that they did indeed cancel my alarm, so then I called this other company in Twin Cities, MN,(as it came up on my caller ID), and the supervisor "Chuck" got an earful from me when he told me that they did indeed dispatch because I gave them the wrong password. I repeated the password and he told me that it was still wrong.
The following day I called "MAUI" and "Sarah", the Monitronics big shots that were supposed to have taken APEX out of the picture for me 16 months ago, and MAUI three way'd a JACK INBAR, VP of Operations of APEX with us. As I was explaining our dilemma to him, he cut me off and said "where's our money for the contract", at which point I blew up like never before in my life and I'm not exaggerating when I say that if I didn't hang up on this idiot when I did, that I would have gotten a stroke!
I called Maui back to tell me "what the hell is going on" and it was then that he informed me that APEX bought back my account. I was fit to be tied and asked him how this could be after everything we've been through and how these idiots almost cost us our home and possibly our lives, if we hadn't noticed the smell from the poorly installed unit and reminded him of how apologetic and understanding he was when he severed our tie with APEX, and here we are ?!?!? To this he replied, "well, it was their account all along". I hung up and thought I'd get Jack Inbar's boss on the phone (Keith Nielson), or better yet, the CEO (Todd Pederesen whose e-mail address is firstname.lastname@example.org). Unfortunately all calls were routed to Jack Inbar's direct line of (801)705-8004.
FINALLY, I conviced one of the operators to get me to the CEO's secretary and a "TARA" ((801)377-9111 [how appropriate that this company designates this as their executive office switchboard number "911" for by now I'm being forced to call 911 to cancel alarms that are NOT cancellable !]I see I'm not the ONLY one!
Tara assured me that she would get the message through to Jack's bosses and hours went by without a call. I tried to reach her again, only to be sent to guess who? Jack ASS Inbar !!! This time I tried pleading with him, to leave our family alone and asked him politely to fax us a "RELEASE" that Monitronics now claimed they needed to hook us up with yet another company, (yes, I know, it just don't make any sense, does it !!!)
Jack, again, started reading me the riot act about CONTRACT, at which point I asked him to fax it to me. He refused and stated that he'd mail it to me. To this I objected, pointing out that we were on a lurch without an active security system, for to activate it would mean police on the doors during a false alarm, because the monitoring company, that he somehow managed to assign our account to (without our permission), didn't have our proper password. I don't know what it was exactly but when he proceeded to ask me for the Monitronics password I went off on this demon like I never have my entire life and hope to never go ther again, for fear of a heart attack or something!(Worse than the first time - may God have mercy on my soul).
I called MAUI back and was told that Monitronics no longer does business with APEX, (that's funny,...how could they snatch their account if this is the case, and why wasn't he bothered by this, I asked him at one point and he just didn't have an answer for me. And why am I being double-monitored even as of this writing?
I digged until I found Apex's CEO's e-mail address and wrote him a three page detailed letter, PLEADING him for intervention and a RELEASE and am still waiting for a reply (days later). I managed to get get through to TARA once more and she was surprised how I got that information so I told her about my prior law enforcement background, stating, "I know how to track people down"; hoping that the message that was received was that of "Im NOT going away", until this is resolved!
I'm sitting here writing this thinking that maybe I'm dealing with the MAFIA here and perhaps they have listening devices planted into the system, so I detail this nightmare for whoever is interested, in the event JackASS Inbar received a sufficient amount of four letter and extremely descriptive words to move him against me to the point of physical harm to me or my family. How does a company remain in busines that drives a man to think like this, that has an internet-full of outrageous complaints, class action law suits by it's own ex-emplyees, and yet this demon Jack Inbar still LAUGHS IN MY FACE as I inform him of my efforts to reach his superiors through TARA ?!?!? Is TARA his wife or something? Is my theory that this is in fact a MAFIA family a reality? And is this why MAUI seems so afraid to say or do somehting about this? Even "Steve", the owner of Grand Canyon Security, who corrected the APEX fools' screw up wouldn't talk to me when I called him to inquire about what happened? I'M NOT MAKING THIS CRAP UP.
After this experience, it wouldn't surprise me if the Bad Business Bureau is a cousin company of APEX and I've just sealed my & my family's fate ! (At least no one can say that we didn't go down fighting....if only with words,.. for now.....)
Being that I am fighter, if anyone needs this as a supportive affidavit or personal testimony, under oath, in front of a judge, it would give me no greater pleasure than to look Jack Inbar in the eye and spit in it, as I remind him that one does not treat people the way that his company and he did, and then have the nerve to laugh in their faces long distance! IF ALL OF US VICTIMS OF "THE APEX OF OUTRAGE" DO NOT COLLECTIVELY PUT THIS COMPANY OUT OF BUSINESS, (MAFIA OR NOT), THEN FOR CERTAIN, GOD WILL GET THEM IN THE END !!!
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This report was posted on Ripoff Report on 11/07/2006 02:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/APEX-Alarm-Monitronics-Monitoring/Provo-Utah-84604/APEX-Alarm-Monitronics-Monitoring-APEX-almost-burned-our-house-down-at-timeof-install-MO-219417. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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