• Report: #912095

Complaint Review: APEX | Ripoff Report Verified

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  • Submitted: Sat, July 14, 2012
  • Updated: Tue, March 12, 2013

  • Reported By: Brad — Kenosha Wisconsin United States of America
APEX | Ripoff Report Verified
6321 23rd Ave Kenosha WI 53143 Kenosha, Wisconsin United States of America

APEX Alarm REVIEW: APEX Alarm commitment to total customer satisfaction. APEX Alarm's past and current approach to business is about protecting families and providing the best customer experience from the beginning to the end of the customer's time with the company. Provo Utah
*UPDATE: APEX Alarm pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. APEX Alarm recognized by Ripoff Report Verified as a safe business service.

*Author of original report: Thanks Original Rebutt

*Consumer Comment: Good luck with your lawsuit.

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Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to APEX Alarm for its commitment to excellence in customer service.

Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.

The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.

The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
APX Alarm is Rip-off Report Verified
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


Statements from company executives

"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.

STATED IMPROVEMENTS FROM THE COMPANY.

We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..


NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Apex Alarm Systems  SCAM BAD BUSINESS PRACTICE Kenosha, Wisconsin

Unfortunately, this is a very bad review. I say unfortunately because they actually did a good job for us when we had their service for over 4 years. The problem appeared when we sold our home and attempted to discontinue service.

While we had signed a 1 year contract with Apex Alarm Systems and happily used their service for over 4 years, when we called to discontinue service they claimed that the contract was still in force and we would have to pay for 6 additional months of monitoring that we would not actually be using. They based their claim on an "automatically renewing" contract...something which, we've since learned, is apparently the stuff of unscrupulous health clubs and other "membership" type scams.

The owner of Apex Alarm Systems did offer, out of the kindness of his heart, to forgive the debt if we allowed him to come into our home and retrieve some parts from the system, which we agreed to do. The appointment was set, we were standing by, and nobody ever showed up. The sold house closed a week or so later and we moved on. 

Several weeks after this, a bill came to our new address which showed that the tech was dispatched on the wrong day, if at all. We called the owner and spoke with him in an effort to come to a reasonable agreement, with no success. We finally realized that Apex Alarm Systems never had an intention of coming into our house to take back the (now used) parts...which are probably worth $20. They really just wanted to hassle us until we paid them the money so that we could move on with our lives. 

As it stands now, they have hired a collection agency to ding our credit report, and we have hired an attorney. I would rather pay the attorney ten times the amount this dishonest man says we owe him. Probably not the smart thing to do...that would have been to run the other way when we saw him coming.

I STRONGLY recommend to anyone reading this to RUN AWAY from Apex Alarm Systems in Kenosha WI. At the very minimum, read the fine print and refuse to sign an automatically renewing contract with Apex Alarm Systems in Kenosha Wisconsin or anyone for that matter.

This report was posted on Ripoff Report on 07/14/2012 02:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/APEX-Ripoff-Report-Verified/Kenosha-Wisconsin-53143/APEX-Alarm-REVIEW-APEX-Alarm-commitment-to-total-customer-satisfaction-APEX-Alarms-pas-912095. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Thanks Original Rebutt

AUTHOR: Brad - (United States of America)

I'm the original poster, thanks for the helpful comments.  I do read contracts after this episode.  My concern continues to be with the owner of Apex Alarm Systems in Kenosha, WI.  Even though automatically renewing contracts are widely used by alarm systems, gym memberships, etc. this does not make them a legitimate or consumer friendly business practice.  In fact, we signed up for ADT in our new residence and they agreed to strike the auto-renew fine print from the contract.  Additionally, their alarm is much nicer with better features AND the monthly monitoring price is considerably less than the fee Apex Alarm Systems in Kenosha had charged us.  

At any rate, this business owner could have showed up when he said he would in order to pull the alarm parts and "forgive the rest of the agreement" as he said he would do.  Or, he had the authority to forgive the contract and make a customer happy with the final outcome of hopefully getting some referral business. Instead, he decided to see how much money he could fleece out of us simply by being a pain in the butt.  This is why I recommend to anyone reading this to stay away from Apex Alarm Systems in Kenosha.  Also, he has changed his business name or added the name "Alarm Detection Systems".  This appears to be the same business and is at the same address as Apex Alarm Systems in Kenosha.  Not sure why a business owner would need to change or add another name to his business...but I can make a few guesses.  
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#2 Consumer Comment

Good luck with your lawsuit.

AUTHOR: Ken - (USA)

Have you read your contract yet?

You will have a hard time finding ANY alarm company that doesn't have this  clause in the agreement you sign.

APX did, ADT and Vivint do.

Use this as a lesson to read the contracts before signing.

I would bet, if you really do have an attorney, that you are wasting your money and if this attorney accepts the case, is at the least, suspect.
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