• Report: #347409

Complaint Review: APEX/APX ALARM

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  • Submitted: Fri, July 04, 2008
  • Updated: Wed, February 27, 2013

  • Reported By:Bloomington Indiana
APEX/APX ALARM
5132 North 300 West Provo, Utah United States of America

APX Alarm REVIEW: Commitment to customer satisfaction. APX protects customers throughout the united states and canada, Security and satisfaction are number one concern! Provo Utah
*UPDATE:Recognized by Rip-off Report Corporate Advocacy Program as a safe business service . APX Alarm pledges to always resolve any issues, feel safe, confident & secure when doing business with APX Alarm. Ripoff Report Verified

*Consumer Comment: what is needed for the credit check?

*UPDATE Employee: Change in Policy

*UPDATE Employee: Change in Policy

*UPDATE Employee: Change in Policy

*UPDATE Employee: Change in Policy

*UPDATE EX-employee responds: That is the tip of the Iceberg

*UPDATE EX-employee responds: That is the tip of the Iceberg

*UPDATE EX-employee responds: That is the tip of the Iceberg

*UPDATE EX-employee responds: That is the tip of the Iceberg

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Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.

Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.

The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.

The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
APX Alarm is Rip-off Report Verified
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


Statements from company executives

"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.

STATED IMPROVEMENTS FROM THE COMPANY.

We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..

NOW TO THE ORIGINAL REPORT THAT WAS FILED

-----------------------------------

APEX ALARM - APEX/APX ALARM WILL CHECK YOUR CREDIT WITH JUST YOUR NAME AND HOME ADDY Provo Utah

A young salesman came to my door one day, he was working the housing addition across the road from me. He came over and I talked with him and found out he was selling some home alarm systems. He noticed my Brinks Home Security sign in my yard. He went through his spill. They use a lot of jargon talk like "EXCUSE ME" to gain superiority over others while you are just asking questions. Example: "Sir" does this system replace my old system? EXCUSE ME! he will say.... They act like they don't hear you or something and then use that "Excuse Me" with a tone thats almost rude and really after thinking about it, its really a pretty lame sales tactics they have come to rely on. Anyway here, I told him to sign me up! He only wanted to verify my home addy by getting my name, phone number and home addy... Something they obviously do when they submit all your paperwork after you have signed the papers and things. (THEY NEVER MENTION THE WORD CREDIT CHECK HERE). Don't stop reading here, I didn't sign anything or even buy anything!

AS HE STARTED TO GET THE PAPER WORK OUT I asked him again how much the cost was going to be. He said 45 a month. I said to him very bluntly "Thats not what you told me when you started your spill here sir". We went from like 30 some dollars a month to 45 in about 10 min and I thought something was fishy with his approach and I told him I was not interested and I would talk it over with my wife more and we would let him know. ( I was bailing for sure ) He called back the next day and I told him " Look, I have 3 children, a lot of bills right now and after thinking about it, i was going to check other options before I committed". NOTICE HERE: I did not sign anything, I did not give him my social security number, I never agreed to buy anything! JUST 1 DAYS LATER I get a notice via email from my credit monitoring program that someone has checked my credit. A new inquiry from APEX ALARMS shows up in the wash. People I was HOT! Would you be? I was so furious with this sales persons tactics that I went through the neighborhoods to track them down and confront them. I found them too. I called the local police, argued with these people and almost got into a fist fight with them. I DEMANDED the fix this NOW! They assured me they would but nothing ever came out of it. I think they was trying to pacify me so they could continue their solicitation in the neighborhood. Their sales crew chief (can't remember his name and really don't care) said he would fix everything). These people are crooks folks... I never got my contested letter that they was to sign so I could send it to Trans union and Equifax. These people will lie to you and these people will steal from you. The police will tell you its a civil matter if you go after them. Don't even let these nasty people on your property. If you do, you might just be sorry. Sorry like me that being nice led to a "Dent" in my credit. Apex if your reading this, there is a hell, and this company is headed there, you can bet on it!

John Bloomington, Indiana
U.S.A.

This report was posted on Ripoff Report on 07/04/2008 02:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/APEXAPX-ALARM/Provo-Utah-84604/APX-Alarm-REVIEW-Commitment-to-customer-satisfaction-APX-protects-customers-throughout-t-347409. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Consumer Comment

what is needed for the credit check?

AUTHOR: Dean - (U.S.A.)

I was visited by an salesperson from APX today. He wanted to see if I qualified for the special offer. He has my name, address, and wanted my birthday. I would not give him my birthday. The person he called at APX was waiting for that information and I would not budge. Can he still do a credit check without my knowledge?

I wanted to check out APX with ripoffreport.com and the BBB to see if there were any problems before dealing with APX.
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#2 UPDATE Employee

Change in Policy

AUTHOR: Insider - (U.S.A.)

Having worked in the Data Entry center of APX Alarm, I am well aware of the many tricks sales reps have used to get customers credit checked without their permission.

However, policy has recently changed. Customers have to be informed BEFORE THEIR CREDIT IS CHECKED by a DATA ENTRY AGENT that a credit check is required to see if said customer qualifies for the offer.

So long as customers don't take the sales rep's word over that of a corporate agent (who doesn't get paid per sale, like the rep), they're safe.

But for goodness sake, read the fine print. Don't let the sales reps push you around, and don't sign anything if you don't understand it. I know they're pushy, but they only succeed if you give in.
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#3 UPDATE Employee

Change in Policy

AUTHOR: Insider - (U.S.A.)

Having worked in the Data Entry center of APX Alarm, I am well aware of the many tricks sales reps have used to get customers credit checked without their permission.

However, policy has recently changed. Customers have to be informed BEFORE THEIR CREDIT IS CHECKED by a DATA ENTRY AGENT that a credit check is required to see if said customer qualifies for the offer.

So long as customers don't take the sales rep's word over that of a corporate agent (who doesn't get paid per sale, like the rep), they're safe.

But for goodness sake, read the fine print. Don't let the sales reps push you around, and don't sign anything if you don't understand it. I know they're pushy, but they only succeed if you give in.
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#4 UPDATE Employee

Change in Policy

AUTHOR: Insider - (U.S.A.)

Having worked in the Data Entry center of APX Alarm, I am well aware of the many tricks sales reps have used to get customers credit checked without their permission.

However, policy has recently changed. Customers have to be informed BEFORE THEIR CREDIT IS CHECKED by a DATA ENTRY AGENT that a credit check is required to see if said customer qualifies for the offer.

So long as customers don't take the sales rep's word over that of a corporate agent (who doesn't get paid per sale, like the rep), they're safe.

But for goodness sake, read the fine print. Don't let the sales reps push you around, and don't sign anything if you don't understand it. I know they're pushy, but they only succeed if you give in.
Respond to this report!
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#5 UPDATE Employee

Change in Policy

AUTHOR: Insider - (U.S.A.)

Having worked in the Data Entry center of APX Alarm, I am well aware of the many tricks sales reps have used to get customers credit checked without their permission.

However, policy has recently changed. Customers have to be informed BEFORE THEIR CREDIT IS CHECKED by a DATA ENTRY AGENT that a credit check is required to see if said customer qualifies for the offer.

So long as customers don't take the sales rep's word over that of a corporate agent (who doesn't get paid per sale, like the rep), they're safe.

But for goodness sake, read the fine print. Don't let the sales reps push you around, and don't sign anything if you don't understand it. I know they're pushy, but they only succeed if you give in.
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#6 UPDATE EX-employee responds

That is the tip of the Iceberg

AUTHOR: John M - (U.S.A.)

I used to work for them but quit due to the lack of ethics that existed in this company. I really believed in the systems and that they protected homes which I still believe they do. The problem is they pay young college kids too much money to go out and sell these sytems and the college kids make bad criminal decisions at times.

Yes they do run your credit without your permission and they have all these tricky ways of doing it. They say they have to "qualify you" , "make sure you are the homeowner" , "verify your not a criminal", or "make sure bills come to your house in your name." These are all crafty lies and they are just after your credit. Now they don't go do anything but try to get a system in your home with this credit but it is still illegal to do so without the customers permission last time I checked.

The reason I say this is the tip of the iceberg is that I was a manager for them and saw what they would let slide and it is ugly very ugly. I heard about this more than once so I know the owners Todd Pedersen and Kieth Nellesen of Orem Utah knew about what was happening. The fallowing actually has taken place with this company. Lets say that you did give them your information and they ran your credit but you decided you didn't want a system. That is fine but that isn't where it ended in some cases. I have heard of sales reps that then used that good credit and put it on a contract of somenoe who didn't have good credit down the street. They made them a co-signer on the contract basically. The question then is who signed the contract.

If you have had one of these peole come to your door and you gave them your birthdate social or sometimes just your name and address works I would check my credit and then call and report it to the proper authorities.

I would also suggest not doing business with them I left for ethics and believe me when I say this fish stinks from the head.
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#7 UPDATE EX-employee responds

That is the tip of the Iceberg

AUTHOR: John M - (U.S.A.)

I used to work for them but quit due to the lack of ethics that existed in this company. I really believed in the systems and that they protected homes which I still believe they do. The problem is they pay young college kids too much money to go out and sell these sytems and the college kids make bad criminal decisions at times.

Yes they do run your credit without your permission and they have all these tricky ways of doing it. They say they have to "qualify you" , "make sure you are the homeowner" , "verify your not a criminal", or "make sure bills come to your house in your name." These are all crafty lies and they are just after your credit. Now they don't go do anything but try to get a system in your home with this credit but it is still illegal to do so without the customers permission last time I checked.

The reason I say this is the tip of the iceberg is that I was a manager for them and saw what they would let slide and it is ugly very ugly. I heard about this more than once so I know the owners Todd Pedersen and Kieth Nellesen of Orem Utah knew about what was happening. The fallowing actually has taken place with this company. Lets say that you did give them your information and they ran your credit but you decided you didn't want a system. That is fine but that isn't where it ended in some cases. I have heard of sales reps that then used that good credit and put it on a contract of somenoe who didn't have good credit down the street. They made them a co-signer on the contract basically. The question then is who signed the contract.

If you have had one of these peole come to your door and you gave them your birthdate social or sometimes just your name and address works I would check my credit and then call and report it to the proper authorities.

I would also suggest not doing business with them I left for ethics and believe me when I say this fish stinks from the head.
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#8 UPDATE EX-employee responds

That is the tip of the Iceberg

AUTHOR: John M - (U.S.A.)

I used to work for them but quit due to the lack of ethics that existed in this company. I really believed in the systems and that they protected homes which I still believe they do. The problem is they pay young college kids too much money to go out and sell these sytems and the college kids make bad criminal decisions at times.

Yes they do run your credit without your permission and they have all these tricky ways of doing it. They say they have to "qualify you" , "make sure you are the homeowner" , "verify your not a criminal", or "make sure bills come to your house in your name." These are all crafty lies and they are just after your credit. Now they don't go do anything but try to get a system in your home with this credit but it is still illegal to do so without the customers permission last time I checked.

The reason I say this is the tip of the iceberg is that I was a manager for them and saw what they would let slide and it is ugly very ugly. I heard about this more than once so I know the owners Todd Pedersen and Kieth Nellesen of Orem Utah knew about what was happening. The fallowing actually has taken place with this company. Lets say that you did give them your information and they ran your credit but you decided you didn't want a system. That is fine but that isn't where it ended in some cases. I have heard of sales reps that then used that good credit and put it on a contract of somenoe who didn't have good credit down the street. They made them a co-signer on the contract basically. The question then is who signed the contract.

If you have had one of these peole come to your door and you gave them your birthdate social or sometimes just your name and address works I would check my credit and then call and report it to the proper authorities.

I would also suggest not doing business with them I left for ethics and believe me when I say this fish stinks from the head.
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#9 UPDATE EX-employee responds

That is the tip of the Iceberg

AUTHOR: John M - (U.S.A.)

I used to work for them but quit due to the lack of ethics that existed in this company. I really believed in the systems and that they protected homes which I still believe they do. The problem is they pay young college kids too much money to go out and sell these sytems and the college kids make bad criminal decisions at times.

Yes they do run your credit without your permission and they have all these tricky ways of doing it. They say they have to "qualify you" , "make sure you are the homeowner" , "verify your not a criminal", or "make sure bills come to your house in your name." These are all crafty lies and they are just after your credit. Now they don't go do anything but try to get a system in your home with this credit but it is still illegal to do so without the customers permission last time I checked.

The reason I say this is the tip of the iceberg is that I was a manager for them and saw what they would let slide and it is ugly very ugly. I heard about this more than once so I know the owners Todd Pedersen and Kieth Nellesen of Orem Utah knew about what was happening. The fallowing actually has taken place with this company. Lets say that you did give them your information and they ran your credit but you decided you didn't want a system. That is fine but that isn't where it ended in some cases. I have heard of sales reps that then used that good credit and put it on a contract of somenoe who didn't have good credit down the street. They made them a co-signer on the contract basically. The question then is who signed the contract.

If you have had one of these peole come to your door and you gave them your birthdate social or sometimes just your name and address works I would check my credit and then call and report it to the proper authorities.

I would also suggest not doing business with them I left for ethics and believe me when I say this fish stinks from the head.
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