- Report: #260440
Report - Rebuttal - Arbitrate
Complaint Review: APPLIED CARD BANK
APPLIED CARD BANKAPPLIEDCARDBANK.COM WILMINGTON, Delaware U.S.A.
APPLIED CARD BANK Identity Theft Calls By People Claiming To Be ACB!! These people are NOT Applied Card Bank but want to "verify" your account info on the phone Ripoff WILMINGTON Delaware
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The caller (Indian accent, female) told my husband she wanted to "verify" his account information. She read off his name, address, age, to which he replied "yes, yes, yes".... Then she asked for his birthday. He hesistated, but provided. THEN she asked for the FIRST FOUR OF HIS SOCIAL SEC #.
We stopped the call and asked why she needed this info. She claimed it was for verifying the account. My husband told her she already had that info if she was at ACB, and that he would not provide it on the phone. She became very aggressive, assuring my husband that this is required to have the new credit card. We responded with "Fine, let's cancel the account then". We asked for a supervisor, and what do you know... they were "busy" and she ended the call abruptly when we asked again to cancel the card.
Immediately after hanging up, we called the Customer Service number on the back of the new credit card, and got a very helpful rep named Barbara on that line. She said NO, they had NOT called us, and they would never ask for that info on the phone. She was very nice and cancelled the account immediately, wiping out any account origination fees as well since the card was never used.
I am trying to get back in touch with ACB today and talk to their Fraud department. Will update later.
FYI, do NOT use this company. Their history is deplorable. We feel fortunate we got a GOOD rep on the phone when we wanted to cancel and that they were agreeable, but after more research online it appears this was a miracle since noramlly they will try to collect the shirt off your back.
This report was posted on Ripoff Report on 07/12/2007 01:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/APPLIED-CARD-BANK/WILMINGTON-Delaware/APPLIED-CARD-BANK-Identity-Theft-Calls-By-People-Claiming-To-Be-ACB-These-people-are-NOT-260440. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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