- Report: #345978
Report - Rebuttal - Arbitrate
Complaint Review: APX ALARM & ANDERSON CRENSHAW
APX ALARM & ANDERSON CRENSHAW5132 N 300 Provo, Utah United States of America
APX Alarm REVIEW: Customers feel safe, confident, and secure when doing business with APX Alarm. APX Alarm's commitment to client satisfaction, exceptional customer experiences. APX Alarm is committed to resolving complaints and answer questions of all types. Customer feedback matters! Provo Utah
*UPDATE: APX Alarm recognized by Ripoff Report Verified as a Safe Business Service.
*Consumer Comment: Thats why they put it in small print because they know that it is ALL LIES!
EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
APX ALARM & ANDERSON CRENSHAW RIPOFF COMPANY DISHONEST PLEASE CONTACT ME IF THERE IS A LAWSUIT Provo Utah
Not only is this company a horrible, horrible RIPOFF business, it is also protected by an evil law firm know as Anderson Crenshaw. I can believe both these so called businesss still conduct business. I wish someone would head up a class action lawsuit against both companies.
My wife and I had purchased a home in Ladson, SC. One sunny day two so called representatives of APX Alarm Security Solutions strolled up to our front yard while we were gardening. His name was Rob Casale. We didnt get her name. They pitched a wonderful opportunity for us new homeowners to increase our home equity and security with virtually no cost. And so it began. Youre probably only reading this because you yourself have joined the many ranks of others on this page.
The small fine print. Doesnt matter what the representative saysfor some reason, hes allowed to lie. Rob Casaleif that was your name, I hope what goes around, comes around.
Needless to saywe own, and our credits shot. Both companies are dishonest, rude, and they take advantage of everyoneand seem to have no consequences.
If anyone does choose to act on this, please contact me.
Lee Orange Park, Florida
This report was posted on Ripoff Report on 06/30/2008 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/APX-ALARM-ANDERSON-CRENSHAW/Provo-Utah-84604/APX-Alarm-REVIEW-Customers-feel-safe-confident-and-secure-when-doing-business-with-APX-345978. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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