- Report: #352855
Report - Rebuttal - Arbitrate
Complaint Review: APX ALARM SECURITY SYSTEMS Solutions
APX ALARM SECURITY SYSTEMS Solutions5132 North 300 West Provo, Utah United States of America
APX Alarm REVIEW: Customers feel safe, confident, and secure when doing business with APX Alarm. APX Alarm's commitment to client satisfaction, exceptional customer experiences. APX Alarm is committed to resolving complaints and answer questions of all types. Customer feedback matters! Provo Utah
*UPDATE: APX Alarm recognized by Ripoff Report Verified as a Safe Business Service.
*Author of original report: APX ALARM SOLUTIONS--PROVO UTAH
*Author of original report: APX ALARMS PROVO UTAH
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EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
APX ALARM SECURITY SYSTEMSAPX ALARM SECURITY SYSTEMS Solutions ABSOLUTE PERFECT SCAM TECHNIQUE, LYING SALESREP-RIDICULOUS "TECHNICANS"; FAULTY EQUIPMENT Provo Utah
Approched by person representing APX Alarm Systems and Honeywell working in conjuction with my local police department (Lie, police department called me) to see if he could install a security alarm system in my home free of charge if I would allow his Apx sign in my yard and use all this for advertising in the neighborhood. Before I couild breathe good and I don't think the ink was dry on the OK to install, two different cars from out of state (Utah, and California tags) came driving up and slapped a few pieces of honeywell pieces on my walls with just screws, and someone on the phone (asking me if I was happy with the system, did the guys have their APX shirts on, and did they clean up any mess they made--they weren't even thru). I did agree to use their 60 month monitor, but I agreed not knowing that all I got for a security system was 2 door sensors, I motion detector in living room(that doesn't work), and top this all off to a total system working on batteries!!
I have three more rooms that don't have anything in them. The lighted sign in yard doesn't work. I am on disability check, so I don't think I can drag a chair and stand up on it to change batteries. I called a local security rep here in town and he came out and could not believe it. Apx stated this (free security system was worth over $1200, for these 5 pieces of toys). My local guy said he could wire the entire house, windows and all for less than half that. He also told me if the batteries became weak, it would set the alarm off!!
Yes, I called the company about all this, but the two people I talked to seemed only interested in letting me know about the contract, not what they could do, so I told them to come on and get the system. Hadn't heard from any of them yet, and am waiting on a bill, then the action will start. I think this one will have to go to the judges. This scam has got around my town pretty good, every one including the newspaper is talking. I will follow up when I hear more from this immoral group.
Cougarman Rome, Georgia
This report was posted on Ripoff Report on 07/18/2008 01:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/APX-ALARM-SECURITY-SYSTEMS-Solutions/Provo-Utah-84604/APX-Alarm-REVIEW-Customers-feel-safe-confident-and-secure-when-doing-business-with-APX-352855. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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