- Report: #301788
Report - Rebuttal - Arbitrate
Complaint Review: APX ALARM
APX ALARM5132 North 300 West Provo, Utah United States of America
APX Alarm REVIEW: Commitment to customer satisfaction. APX protects customers throughout the united states and canada, Security and satisfaction are number one concern! Provo Utah
*UPDATE:Recognized by Rip-off Report Corporate Advocacy Program as a safe business service . APX Alarm pledges to always resolve any issues, feel safe, confident & secure when doing business with APX Alarm. Ripoff Report Verified
*Consumer Comment: Really?
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EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
APX ALARM In Provo Utah DOESN'T MONITOR THE ALARMS!!! Provo Utah
On January 20, 2008 at 10am the alarm in our house sounded. APX Alarm failed to recognize the alarm and made no effort to react to it by calling our house or emergency personnel. I am paying for the monitoring service but at this particular point in time APX was negligent and was not monitoring our premises. Because of this negligence, I no longer have the peace of mind that one would expect when purchasing an alarm monitoring service. The siren in our house was sounding for at least 10 minutes. Yet APEX did not call us. If criminals had broken into our home to steal or hurt us, they would have succeeded because even though the alarm would have sounded APX would not be monitoring and so the criminal act would have been executed. Everyone purchases the alarm monitoring systems for the peace of mind they're supposed to provide. Specifically alarm monitoring services are purchased because there is a contractual agreement that APX would perform the monitoring. They were not monitoring when my alarm went off, and in fact, I am the one that had to call them to notify them that the alarm had sounded and they were negligent. The alarm was extremely loud, yet APX did not receive the signal or so they say. The alarm went off for at least 10 minutes yet no reaction by APX. I do not trust the alarm monitoring capabilities of APX. Moreover I do not believe that APX would react to an actual security breach. If an actual security breach were to take place the hundreds of dollars that I am spending would do nothing to mitigate the risk of such a breach. This is NON-PERFORMANCE!!!!
Your Desired Resolution: I want APX to take their equipment and give me my money back. I paid for monitoring that I never received! It's obvious that APX is not reliable and it is impossible for them to prove to me that they would act responsibly in the future. Their tone is arrogant and there is no customer service orientation on the part of their staff. Based on their cleverly written contract, they think they've got everybody to the point that they have no obligations or responsibilities. That's how they act!!! This is not service - THIS IS A SCAM I remember I signed the contract. I was running on no sleep and I remember how bold the saleperson was. I should have known then.
Floridascam Sanford, Florida
This report was posted on Ripoff Report on 01/20/2008 09:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/APX-ALARM/Provo-Utah-84604/APX-Alarm-REVIEW-Commitment-to-customer-satisfaction-APX-protects-customers-throughout-301788. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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