- Report: #325711
Report - Rebuttal - Arbitrate
Complaint Review: APX ALARM
APX ALARM5132 North 300 West Provo, Utah United States of America
APX Alarm REVIEW: Commitment to customer satisfaction. APX protects customers throughout the united states and canada, Security and satisfaction are number one concern! Provo Utah
*UPDATE:Recognized by Rip-off Report Corporate Advocacy Program as a safe business service . APX Alarm pledges to always resolve any issues, feel safe, confident & secure when doing business with APX Alarm. Ripoff Report Verified
EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
----------------------------------- APX ALARM Securiy Solutions Fradulent Sales Tactics Provo Utah
We signed up for a three year contract with APX Alarm in June of 2006. An agent for APX was soliciting door to door installations and it just so happened we were the victims of a recent burglary. It seemed like a good idea at the time to have the " added security" of having a monitoring system installed. However the contract specifies that the recipient has three business days to cancel.
This is the first sign that something is wrong. No one can judge the satisfaction of a product like this in three days. You have to have experienced an actual situation or at least have several months of use to determine if the unit is working correctly, no false alarms, reliability of equipment, monitoring agency ect.
We moved a year after the installation as the crime in the area was getting to my family. The new state we were moving into and the housing was secure and had no need for a monitoring system. When contacting APX to explain this we were told that there were no circumstances that the contract could be canceled and that we owed the balance of the remaining three years in full.
After reading many other similar issues with APX alarm on consumer websites it appears that this company is dealing in a fraudulent manner in that they mis represent the terms of agreement when they implied "customer satisfaction and piece of mind" using their product. We moved because the criminal activity in the area was not offset by simply having an alarm system. And now we find that there are no circumstances that we can come to a terms of contract other than to pay in full.
We have not used the monitoring service so there is no cost to them as there is nothing to monitor. The equipment is all wireless and was simply installed in a matter of hours. The lesson here is never sign a contract that has no cancellation clause or does not include a early cancellation period that has enough time for one to evaluate the system.
Jim Cedar Rapids, Iowa
This report was posted on Ripoff Report on 04/13/2008 08:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/APX-ALARM/Provo-Utah-84604/APX-Alarm-REVIEW-Commitment-to-customer-satisfaction-APX-protects-customers-throughout-t-325711. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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