- Report: #592046
Report - Rebuttal - Arbitrate
Complaint Review: APX ALARM
APX ALARM5132 N 300 W Provo provo, Utah United States of America
APX Alarm REVIEW: Customers feel safe, confident, and secure when doing business with APX Alarm. APX Alarm's commitment to client satisfaction, exceptional customer experiences. APX Alarm is committed to resolving complaints and answer questions of all types. Customer feedback matters! Provo Utah
*UPDATE: APX Alarm recognized by Ripoff Report Verified as a Safe Business Service.
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EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
APX ALARM TORTIOUS INTERFERENCE provo, Utah
I am going to start to tell you that I had looking into this company reports and I saw hundreds if not thousands of complaints. This is my situation last year I was out of my home working for the United States Army, while out of my home a salesman from APEX contact my wife offering a security alarm for the house, knowing that I have service with another alarm company. He promises her $1,200 dollars and many other things. My wife couldn't contact me on time to let me know about this situation and proceeded to tell this guy to go ahead. He told my wife, that the only thing that she has to do is to call the other company and tell them that you want to terminate the service. This salesman knew that, he was telling her a lie, because in the alarm companies contract, if you don't tell them within certain period of time they will renew it without ask. When I returned home from my job and I found out what happened.
Immediately I told her to call APEX and cancel that contract because they were committing TORTIOUS INTERFERENCE. The company told her no. When she told me that, I called the company and this lady that I spoke with told that their company doesn't do this, that they are an honest company. Well, explained to her if they are so honest why they did it. To put me in at ease she told me that the only way that I can disconnect the service is, if I give them three names and numbers of my friends to see if one of them wants the service, in that way my equipment will be transfer to them. Sir, what kind of friend I would be, if I do something like that to any of my friends, knowing that their service really stinks.
Another thing is that they told me that they will not charge me from Feb - Apr. They are doing this to try to keep as a client. Now, my contract with the Army has end and I am unemployed right now. I haven't work in four months, if things continue this way I may have to foreclosure my house. I don't need any extra bills; I am having enough hard time to pay what I owe. The only thing that I want is for them to come and take their equipment and put the other company equipment back. Right now I am paying two companies for one service. It is not fair that corrupt salesman is allowed to do things like this. I served in the military for over 24 years and I treated everybody with dignity and respect.
This report was posted on Ripoff Report on 04/11/2010 12:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/APX-ALARM/provo-Utah-84604/APX-Alarm-REVIEW-Customers-feel-safe-confident-and-secure-when-doing-business-with-APX-592046. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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