- Report: #321435
Report - Rebuttal - Arbitrate
Complaint Review: APX AlARM
APX AlARM5132 North 300 West Provo, Utah United States of America
APX Alarm REVIEW: Customers feel safe, confident, and secure when doing business with APX Alarm. APX Alarm's commitment to client satisfaction, exceptional customer experiences. APX Alarm is committed to resolving complaints and answer questions of all types. Customer feedback matters! Provo Utah
*UPDATE: APX Alarm recognized by Ripoff Report Verified as a Safe Business Service.
EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
----------------------------------- APX AlARM Scammed a Pregnant Women, who was home alone with a one year old child. West Provo Utah
On July 10th 2007 at around 5:00pm I was home alone with my 1 1/2 yr old child, and pregnant with my 2nd child. A man came to my door, after he explained who he was I opened the door with my daughter in hand. He immediatly started playing on the fact that I was home alone with a child in a bad neigborhood.
He told me that he was in the neighborhood looking for people to be "advertising homes" for this alarm company. He told me that I would recieve a discounted rate for "doing them a favor and making them money" a free alaram unit and a free install.
I asked him if they would come back tomorrow before 1:00 when my husband would be home so that I could discuss this with him, the sales man said that the only way I could recieve the discounted monthly rate, free install, and free alarm unit is if I signed up right then and there that the offer would not be availible the next day.
After looking at the paperwork I notice that it said a 60month contract. I told the salesman that we were renting that house and that we would be moving in the next few months, I asked what would happend when it came time to move. He told me that all I had to do was call and they would come and move the unit or cancel my contract with no penalties or additional charges because again I was doing them a favor advertising. They only thing I had to do to make sure I was not charged was make sure the sign stayed in place in my front yard. I was also told by the salesman that I had to mark on the paperwork that I was the home owner even though I made it perfectly clear I was a renter. After filling out the paperwork he called in the order and then handed me his cell phone, he said they are going to ask you the following questions and he then told me the answers to give the person on the phone.
So now its time for me to move I am 9months pregnant and I have been having some medical problems. I called the company to turn our service off because my new landlord will not allow the system in our new home and they tell me that I have to pay over $2000.00 to buy out the rest of the contract. When I explain to them what I was told by the salesmen they called me a liar, refused to let me speak to any supervisors or give me the number to the corperate offfice.
This company stands behind scamming single home alone pregnant women and they are perfectly ok with that. They told me that a main supervisior would contact me within the next week and that never happended, what instead happened is they sent me a letter stating my phone was not in service and that I would have to pay off the $2000.00 balance if I did not get it turned back on however the letter is dated the same day I called demanding a supervisior, it is the number I started service with, it has not changed nor has it ever been shut off.
Had I not been pressured and lied to I would not be in a situation where I have to pay $99.00 to move the unit (which can not be installed in the new home) or re-sign a contract that I never wanted, or give them over $2000.00.
Cristen vancouver, Washington
This report was posted on Ripoff Report on 03/26/2008 04:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/APX-AlARM/West-Provo-Utah-84604/APX-Alarm-REVIEW-Customers-feel-safe-confident-and-secure-when-doing-business-with-APX-321435. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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